Operations Manager - Littleton, United States - Sterling Ranch Community Authority Board

Description

The ideal candidate will be a forward-thinking, engaged leader who can create and maintain an efficient system to manage operations and support the community's needs. The candidate should be comfortable multitasking and working cross-functionally with different departments. At Sterling Ranch, we are here to help. Are you a helper? Do you look for ways to find solutions? Read the full job description below

Job Purpose:

The Community Experience and Resident Support Departments Operations Manager works hand in glove with the department Director to oversee, manage, and lead the department in providing white glove (Sterling) customer service with care and concern for our CAB residents, contractors, consultants, and surrounding communities and businesses. They work in a fast-paced, challenging team environment, performing a variety of complex professional, technical, supervisory, managerial, and leadership duties. The Operations Manager is a public-facing role that requires exceptional interpersonal skills and leadership traits. The Operations Manager works with the Director to ensure the overall business functions of the department are met. This position also acts as a backup to the Director when they are unavailable.

Duties and Responsibilities:

• Assists the Director in managing, supervising, leading, and directing the business and administrative activities of the Community Experience and Resident Support Department.
• Oversees the department's landscape, snow removal, facilities (parks, pools, amenities, CAB-operated commercial spaces), and open space operations.
• Act as the liaison for the Resident Advisory Committee.
• Responsible for the financial management of their division within the department, including budget preparation and management, financial management reports, and revenue and expense.
• Process office-related invoices with the finance and accounting team.
• Plans annual calendars for meetings of their division, maintenance activities, projects, committees, and essential community functions and directs staff to ensure all meeting logistics are met in advance for a professional meeting environment.
• Provides leadership and direction to all division staff so that they can respond to residents' requests in a friendly, functional, professional, and timely manner.
• Supports the Director and General Manager as a liaison between the CAB and other entities and businesses.
• Ensures that all directives from the General Manager, Director, and/or Board of Directors are executed in a timely and professional manner.
• Attends committee, CAB, and Metropolitan District meetings as necessary or required.
• Assist the Director in planning and preparing for Community Information Meetings, Annual Meetings, Budget Meetings, Board of Directors Meetings, Committee Meetings, New Owner Orientations, Staff Meetings, and Special Meetings to include attendance at these meetings as requested. Work with the Executive Assistant in preparing all necessary agendas, presentations, copies, exhibits, notices, etc., for these meetings, as well as securing locations for meetings as requested. Assisting with the review or preparation of draft minutes as requested.
• Oversees the bidding process for their divisions within the department to ensure compliance with the public bidding process: Prepares bid packages for contractor services, evaluates proposals, and provides professional and thoughtful recommendations to the Director, General Manager, or Committee.
• Routinely inspects all CAB-owned and leased spaces and landscapes for quality, maintenance, and safety and takes necessary steps to mediate any issues.
• Work with the Director to recruit, hire, train, and supervise staff to ensure the success of the employee while providing exceptional (Sterling) community experience and resident support.
• Create development plans for division leads and review their development and training plans for subordinate staff for success.
• Supports lifestyle activities and programs to become familiar with the residents to be visible.
• Overseeing the maintenance of the Feedback system, including collecting homeowner feedback, creating work orders, tracking and recording all item completions, and following up with residents, including following up with team members to ensure necessary follow-up and responses are provided to residents.
• Review feedback reports with the Executive Assistant, including closing rates, open items, trends, and other concerns as they become evident from the reporting. Report any issues to the Director and handle resolutions.
• Respond to resident inquiries and provide timely information and referrals, including following up with necessary team members to ensure resolution.
• CondoCerts Administrator: Maintaining proper documentation and updating of all disclosures.
• Advise the Director and/or General Manager of any community or staff issues that arise and may need their attention or support.
• As needed, assist the director with the following departmental divisions: administration, Compliance, and Design Review.
• Performs other duties as assigned.

Qualifications:

• Five (5) years of progressive management experience in a municipal government, county, metropolitan district, or large-scale community association.
• A bachelors degree from an accredited college or university with an emphasis in business, public administration, or a related field.
• Must possess a strong financial background and be able to read and understand complex documents and financial reports, prepare budgets, and prepare reports and forecasts as required or requested.
• A proven track record of exceptional interpersonal and communication skills is required.
• Possess creative leadership skills and a broad integrative approach to problem-solving.
• Industry experience in a rapidly growing large-scale community with growing responsibilities is preferred.
• Ability to train and develop staff.
• Must possess and maintain a valid Colorado Driver's License and safe driving record for continued employment.
• An equivalent combination of education, training, and expertise, which provides the required knowledge, skills, and abilities to perform in this key leadership role, may be substituted.

Knowledge, Skills, and Abilities:

• Ability to effectively interact with staff and external customers.
• Must be a self-starter willing to take initiative.
• Promotes customer focus, establishes customer service standards for staff, and monitors customer satisfaction.
• Proficient with Microsoft Word, Excel, Teams, PowerPoint, and Outlook.
• Must have excellent analytical skills.
• Must have good organizational skills.
• Must have excellent written and verbal communication skills, exhibit good listening and comprehension skills, and use appropriate communication methods.
• Must possess strong interpersonal skills and deal with difficult situations, maintain objectivity, and work actively to resolve conflict in the best interest of all involved.

About us:

Sterling Ranch is a mixed-use master-planned community located in the Chatfield Basin in northwest Douglas County, Colorado, and is bordered to the north by Chatfield State Park, to the east by Santa Fe Drive, to the west by the Hogback Ridge, and to the south by Roxborough Village. Sterling Ranch is a rapidly growing community comprised of approximately 3,400 acres and planned for up to 12,050 dwelling units. Sterling Ranch features pedestrian-friendly planning and design, focused on connectivity with miles of trails, open space, and access to two state parks and three regional parks. Sterling Ranch is a community with a focus on mindful, sustainable resources and forward-thinking technologies.

We offer a comprehensive benefits package including health care, dental, life insurance, short- and long-term disability, 457(b) retirement plan, and more