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    Client Services Technician - Orlando, United States - Apex

    Apex
    Apex Orlando, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Looking for a Client Services Technician to provide support for the company's employee-facing technical services. In this role, you will be responsible for the day-to-day operations, managing escalations and working closely with client service engineers to improve its services. The ideal candidate has 1-3 years of experience in a similar IT support role. We're looking for someone with Active Directory, Google Workspace products or similar platforms experience. As a Client Services Technician, you'll:


    • Provide Tier 1/Tier 2 support for all end user technology services while in-person or remote via Jira Service Desk and Slack.


    • Deploy and maintain end user computers and peripherals.


    • Create, manage and troubleshoot accounts and access via Active Directory.


    • Assist client service engineers with client-side projects to improve security, increase efficiency or improve user experience.


    • Maintain conference rooms, printers, flex desks, vending machines and other office equipment.


    • Travel may be required to support various locations within the Bay Area.


    Benefits:

    • Pre-tax commuter benefits
    • Employer Subsidized healthcare benefits
    • Flexible Spending Account for healthcare-related costs
    • 401k package
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