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    Customer Service Agent - Wichita, United States - Allstate - Kevin Hutchins Agency

    Allstate - Kevin Hutchins Agency
    Allstate - Kevin Hutchins Agency Wichita, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Are you looking to grow? So are we Allstate - Kevin Hutchins Agency in Wichita, Kansas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today


    Benefits

    Annual Base Salary + Bonus Opportunities

    Paid Time Off (PTO)

    Hands on Training

    Mon-Fri Schedule

    Career Growth Opportunities

    Evenings Off

    Weekends Off


    Responsibilities

    Process customer policy change requests.

    Handle all incoming claim calls from customers and follow-up.

    Document each customer contact in eAgent.

    Immediately greet all customers, entering the office, in a friendly and helpful manner.

    Take premium payments from customers.

    Ask each customer for referrals and explain our referral program.

    Answer incoming phone calls on the first ring.

    Return all phone messages promptly.

    Provide exceptional customer service and support.


    Requirements

    Perfect Attendance / Be on time for work.

    Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

    Be a great self-starter with a sense of urgency.

    Excellent Communication/interpersonal skills.

    Professional phone etiquette.

    Help customers avoid late payment and penalties.

    Help retention by customer policy reviews and winning back previous customers.

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