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Intake Specialist - San Diego, United States - Legal Aid Society Of San Diego
Description
Job Description
Job DescriptionDescription:Job Title: Intake Specialist
Position Summary
Under supervision of an attorney supervisor and/or other managers, the Intake Specialist may perform any or all the following duties: Greet clients/clinic participants; answer telephone calls from applicants for service, client and/or the general public; helpfully and respectfully interview potential applicants for legal services who may be under stress of legal action; elicit factual information from applicants quickly, accurately, and courteously; correctly analyze the type of legal problem presented to determine whether LASSD may assist, or whether a referral is appropriate; evaluate the legal need and financial eligibility of the applicant and open an application or make meaningful referrals. Note: This position is in-person, full-time onsite at the Vista Courthouse.
About the Organization
Legal Aid Society of San Diego (LASSD), the largest poverty law firm serving San Diego County since 1953, strengthens our communities by redressing our clients' legal problems, empowering our clients to access and effectively participate within the legal, governmental, and social systems and encouraging self-empowerment in the fight against poverty and injustice. LASSD continues to be a proud, committed, and compassionate group of people dedicated to providing equal access to justice for San Diegans through aggressive, quality legal services. #justicebeginshere
Essential Functions:
• Perform personal interviews of applicants for legal services.
• Determine the legal need and financial eligibility of the applicant for program services.
• Make appropriate and knowledgeable referrals.
• Enter error-free data accurately into the LASSD client database to create a new file for all applicants.
• Record statistics.
• Copy and maintain an adequate supply of pro per packets for distribution.
• Accurately distribute pro per packets.
• Duties as assigned by management.
Qualifications:
• Ability to gather and complete information from clients in a telephone interview or in person interview.
• Ability to respond to clinic participants in a calm, empathetic and professional manner while courteously directing the
conversation to pertinent issues.
• Demonstrated written and verbal communication skills.
• Must have reliable transportation.
• Strong oral and written communication skills.
• Strong organizational skills.
• Bilingual English and Spanish. Determination of satisfactory proficiency in Spanish must be demonstrated by successful completion of a Spanish language examination administered by Management.
• Demonstrated computer skills, including ability to work with LASSD databases, and other software programs.
• Attention to detail, ability to think logically and follow written and oral instructions carefully.
• Must have secretarial skills sufficient to provide clerical assistance to the team.
• Ability to work independently, as well as support for team efforts.
• Ability to remain calm and helpful in high stress situations.
• Ability to respect confidentiality and obtain confidential information from applicants for services in a trustworthy and
professional manner both in person and by phone.
Desired Knowledge, Skills, and Abilities:
• Fluency in written and spoken Spanish.
• Demonstrated commitment to serving low-income people.
• Ability to work successfully with people from diverse backgrounds.
Requirements:
• Fluency in written and spoken Spanish.
Salary and Benefits:
The Intake Specialist is an hourly position with a pay range of $ $28.03. The starting pay is $24.18. In addition, there is a bilingual pay increase of 2% for passing an oral test and 2% for passing a written test for threshold languages other than English.
LASSD offers a generous benefits package, a 35-hour workweek, paid vacation leave and sick leave and 100% employer-paid medical premium, 50% employer-paid premium for dependents under LASSD health plan, as well as dental, vision, and life benefits. Staff also have the option to participate in a 403(b)-retirement plan and dependent and health flex savings accounts (FSA). LASSD has its own law school loan repayment program and is an eligible nonprofit employer for the Public Service Loan Forgiveness (PSLF) Program.
LASSD is an equal opportunity employer, we hire without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, domestic violence victim status, political affiliation, and any other status protected by state or federal law.
Diversity and Inclusion:
It is vitally important to LASSD that we represent the community that we serve. LASSD is a signatory to the San Diego County Bar Association's Diversity Pledge. We pledge to promote diversity and inclusion through hiring and retention, promotion and leadership, engagement of outside counsel, and participation in legal community diversity initiatives. We strongly encourage applicants of diverse backgrounds to apply.
