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    Principal Engineer - Denver, United States - CommScope

    CommScope
    CommScope Denver, United States

    1 week ago

    Default job background
    Description
    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

    Ruckus Networks, a COMMSCOPE company, is a global innovator in Wireless and Switch networking technology. Customer Support team is committed in delivering world class customer experience to our customers.

    We are looking for a highly experienced Principal Technical Support Engineer who can perform the duty with minimal supervision and possesses strong wireless with knowledge of L2/L3 Switch networking and system troubleshooting skills.

    A candidate must have experience interacting and building rapport with customers technical team.


    Responsibilities:
    Responsible for promptly troubleshooting, isolating a root cause and providing a resolution to customers critical technical issues and providing RCA as required
    Required to interact with customers and internal engineering team in collecting the logs and network data (packets) and analyzing the data in isolating network issues
    Replicate customer technical environment in the Support lab to recreate customer issues
    Work closely with engineering in debugging the logs and collect data in isolating SW/HW defects and follow through on delivering a fix to customers in critical situations
    If required, provide in-person, on-site support to customers who are experiencing major issues impacting their user experiences.
    Work closely with cross functional teams (SEs, Engineering and PLM) on debugging Tools and improving process efficiency
    Develop and publish Knowledgebase (KB) on the complex problem resolutions to be shared with the customers and internal Technical Support Engineers
    Some travel may require to customer sites


    Required Qualification:
    Bachelor's degree in Electrical Engineering or Computer Science or relevant experience in technical field
    7 + year work experience in wireless networking
    Expert level in wireless protocols, WAP (Wireless Access Point) & WLC (Wireless LAN Controller), WLAN security, SSL certificate, TCP/IP, RADIUS, LDAP and packet capture analysis
    Experience in troubleshooting Layer 2/Layer 3 Switch is a plus
    System experience in Windows & Linux server platform, VM platform (VMware & KVM) and Azure, AWS & GCE Cloud platform

    You'll excite us if you have:
    Hands on experience in scripting in Linux is a plus

    #LI-RB1
    #LI-REMOTE

    ( Colorado)


    Our salary ranges consider various factors, including but not limited to benchmarking by independent third-party consultants, skills, years of experience, training, education, geography, and other business needs.

    Depending on experience, the range can be higher for candidates with outstanding experience and a demonstrated history of successful performance.

    This position's expected total compensation (base salary and commission range) is $135, ,200.00

    What happens after you apply?
    Learn how to prepare yourself for the next steps in our hiring process by visiting

    Why CommScope?

    CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.

    Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.

    With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.


    If you want to grow your career alongside bright, passionate, and caring people who strive to create what's connect to your future at CommScope.

    CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at

    #J-18808-Ljbffr
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