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Des Moines

    Customer Care Representative - Des Moines, United States - Renewal By Andersen

    Renewal By Andersen
    Renewal By Andersen Des Moines, United States

    3 weeks ago

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    Description

    Job Details




    Job Responsibilities:

    • Delight customers by providing an excellent customer experience consistent with our world-class product.
    • Answer telephone calls and assist with showroom traffic.
    • Partner with assigned sales representatives and serve as the internal point of contact for customers.
    • Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues.
    • Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs.
    • Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation.
    • Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement.
    • Provide customer correspondence as needed.

    Experience and Education:

    • Associates Degree preferred; High School diploma required
    • Strong phone, email and in-person communication skills
    • Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone.
    • Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience.
    • Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment.
    • Analytical abilities and strong attention to detail
    • Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines
    • Knowledge of Microsoft Office

    Benefits:

    • Flexible work schedule
    • Health insurance
    • Dental insurance
    • Vision insurance
    • Disability insurance
    • Retirement plan with company match
    • Paid vacation and holidays
    • Family-owned company with a fun and friendly work environment
    This is a full-time position with flexible work schedule.

    Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair.

    Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.
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