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Framingham

    Digital Sales Representative - Framingham, MA, United States - Staples, Inc.

    Staples, Inc.
    Staples, Inc. Framingham, MA, United States

    1 week ago

    Staples, Inc. background
    Description

    Staples is business to business. You're what binds us together.

    Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

    Are you passionate about leveraging technology to drive sales and enhance customer experiences? Staples is seeking enthusiastic individuals to join our team as Digital Sales Representatives. In this role, you will be responsible for managing and growing your account base through primarily digital touchpoints within assigned industry/vertical segments of customers. If you thrive on innovation and enjoy testing the latest tech to create exceptional customer experiences, this opportunity is for you We are assembling an elite team of digitally innovative sales representatives who blend the best in digital marketing and sales strategies to grow and retain our mid-market customer base.

    What you'll be doing:

    • Digital Sales Execution:
      • Maintain and grow revenue through outbound digital touchpoints within assigned industry/vertical segments of customers, utilizing various digital channels such as email, social media, chat, digital sales rooms, and virtual meetings.
      • Manage sales funnel to close opportunities.
      • Embrace an innovative and fluid approach to digital sales, leveraging new strategies and technologies to engage customers and drive growth.
      • Utilize customer relationship management (CRM) tools to track interactions, capture insights, and follow up on revenue opportunities.
    • Technology Adoption and Innovation:
      • Stay abreast of the latest technologies and trends in digital sales and marketing, actively experimenting with new tools and platforms to optimize sales processes and enhance the customer experience.
      • Collaborate with cross-functional teams to pilot innovative sales strategies, tools, and customer acquisition practices, providing feedback and insights for continuous improvement.
    • Customer Growth and Retention:
      • Identify and pursue incremental opportunities within assigned industry/vertical segments, leveraging digital sales strategies to acquire new customers and expand market share.
      • Respond promptly to customer inquiries and address any concerns or issues to ensure a positive experience throughout the sales process.
    • Collaboration and Teamwork:
      • Share best practices and insights with peers and team members, fostering a culture of collaboration, learning, and innovation.
      • Act as a problem solver, identifying obstacles in the digital sales process and developing creative solutions to overcome them.
      • Mentor others as we transition to certifying sellers in digital sales, sharing best practices, and providing guidance to support their development.

    What you bring to the table:

    • Demonstrated proficiency in digital sales strategies and techniques, with a track record of achieving sales targets and driving customer engagement.
    • Customer-centric approach, enabling effective interactions with clients and internal stakeholders to drive sales growth and foster positive relationships.
    • Innovative mindset with a passion for exploring new ideas and technologies to enhance digital sales strategies.
    • Strong communication and interpersonal skills, with the ability to build rapport and influence customers effectively.
    • Strategic thinker with the ability to anticipate future trends and opportunities in the digital sales landscape.
    • Strong problem-solving skills and a solution-oriented approach, with a focus on driving successful outcomes for customers and the business.

    What's needed- Basic Qualifications:

    • 2+ years of experience in digital sales, marketing, or customer-facing roles, with a demonstrated ability to drive results and adapt to change and/or bachelor's degree in business administration, marketing, or related field

    What's needed- Preferred Qualifications:

    • Proven experience in managing digital sales processes and executing targeted campaigns to drive customer acquisition and retention.
    • Demonstrated success in leveraging digital tools and technologies to optimize growth strategies and achieve measurable results in a fast-paced and competitive environment.

    We Offer:

    • Inclusive culture with associate-led Business Resource Groups
    • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
    • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
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