-
Contact Center Specialist
1 week ago
Essentialcu Baton Rouge, United StatesContact Center SpecialistPosition PurposeResponsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to pro ...
-
Financial Center Specialist 1
3 days ago
Bankwithfidelity Baton Rouge, United StatesCurrent job opportunities are posted here as they become available. · This position is located in Baton Rouge, LA, 70808. · Fidelity Bank is looking for competitive, self reliant, energetic individuals that are driven to succeed . · If you want to make a difference, have strong s ...
-
Financial Center Specialist 1
1 week ago
Fidelity Bank Baton Rouge, United StatesJob Description · Job DescriptionThis position is located in Baton Rouge, LA, · Fidelity Bank is looking for competitive, self reliant, energetic individuals that are driven to succeed. · If you want to make a difference, have strong selling skills and take pride in finding the ...
-
Travel Financial Center Specialist 1
1 week ago
Fidelity Bank Baton Rouge, United StatesFidelity Bank is looking for competitive, self reliant, energetic individuals that are driven to succeed. If you want to make a difference, have strong selling skills and take pride in finding the right product to service your customers, then this opportunity may be the right cho ...
-
Travel Financial Center Specialist 1
2 weeks ago
Fidelity Bank Baton Rouge, United StatesJob Description · Job DescriptionFidelity Bank is looking for competitive, self reliant, energetic individuals that are driven to succeed. If you want to make a difference, have strong selling skills and take pride in finding the right product to service your customers, then this ...
-
CCG LLC Baton Rouge, United StatesJob Description · Job DescriptionWe are seeking a Juvenile Justice Specialist to join our team. The selected individual will be tasked with monitoring youth at a detention center. Training will be provided. Generous hourly pay with overtime. Work is 12-hour shifts for 7 days a we ...
-
Senior Physician in Medical Care Center
2 weeks ago
BlueNova Industries Merrydale, United StatesWe are currently looking for a senior physician (m/f/d) for gynecology and obstetrics at our medical center in Lower Saxony, Merrydale. · The hospital is a primary and standard care facility with 110 beds. Every year, we care for and treat more than 6,500 inpatients and outpatien ...
-
Senior Physician in Nuclear Medicine
2 weeks ago
Aurora Technologies Addis, United StatesAre you looking for a new professional challenge? Then we have an exciting opportunity for you On behalf of our client, a hospital network in the Stuttgart area, we are looking for a Senior Physician in Nuclear Medicine (m/f/d). The hospital has 10 specialized departments and a M ...
-
RWJBarnabas Health Livingston, United StatesSince 1865, Cooperman Barnabas Medical Center, formerly known as Saint Barnabas Medical Center, New Jersey s oldest nonsectarian hospital, has worked to exceed our community s highest expectations for compassionate, comprehensive health care. The 597-bed institution is one of the ...
-
Customer Service Specialist
1 week ago
Sodexo Livingston, United States**_Location:_**_ _COOPERMAN BARNABAS MEDICAL CENTER _ · Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; an ...
-
Physician – Dermatologist
1 week ago
Ochsner Health Baton Rouge, United States Full timeOCHSNER HEALTH BATON ROUGE DEPARTMENT OF DERMATOLOGY · Ochsner Health Baton Rouge currently has a FULL-TIME opportunity for a DERMATOLOGIST to join its busy practice. Our clinic is in Baton Rouge with the option to rotate to suburban clinics. · Patient-base includes both medical ...
-
Physician - Endocrinology
1 week ago
Ochsner Health Baton Rouge, United States Full timeOCHSNER HEALTH BATON ROUGE DEPARTMENT OF ENDOCRINOLOGY · Ochsner Health Baton Rouge currently has FULL-TIME opportunities for Board-Certified/Board-Eligible ENDOCRINOLOGISTS to join its expanding service line. Practice will include a mixture of thyroid, osteoporosis, diabetic, an ...
-
Physician - Gastroenterology IBD Specialist
1 week ago
Ochsner Health Baton Rouge, United States Full timeOCHSNER HEALTH BATON ROUGE - DEPARTMENT OF GASTROENTEROLOGY IBD SPECIALIST · Ochsner Health Baton Rouge is seeking a Board Certified/Board Eligible GASTROENTEROLOGIST to join its practice within the subsection of INFLAMMATORY BOWEL DISEASE (IBD). · HIGHLIGHTS OF THE POSITION:Focu ...
-
Clinical Specialist
3 days ago
Louisiana State University Baton Rouge, United StatesAbout Us: · At the forefront of medical discovery as it relates to understanding the causes of obesity, diabetes, cardiovascular disease, cancer and dementia, Pennington Biomedical Research Center is a campus of Louisiana State University and conducts basic, clinical and populati ...
-
Physician - Pediatric Cardiologist
1 week ago
Ochsner Health Baton Rouge, United States Full timeOchsner Health Baton Rouge is seeking a Board Certified/Board Eligible PEDIATRIC CARDIOLOGIST to join a busy outpatient based pediatric cardiology practice as a partner to two experienced pediatric cardiologists. The role is a primarily outpatient pediatric cardiology position wi ...
-
Physician - Breast Surgeon
3 days ago
Woman's Hospital Baton Rouge, United StatesJob Summary: · Join the Woman's Breast Specialist at Woman's Hospital Cancer Pavilion where we uniquely focus on providing regional comprehensive breast care. · The candidate will be an addition to an existing breast surgery practice that is comprised of 2 breast surgeons at our ...
-
Accounts Payable Specialist
2 weeks ago
Landmark Hospitals Baton Rouge, United StatesThe Accounts Payable Specialist (AP Specialist) supports all accounts payable activities for the organization, ensures timely payments of vendor invoices and expense vouchers, and maintains accurate records and control reports. The AP Specialist maintains timely contact with empl ...
-
Research Associate Specialist
3 days ago
Louisiana State University Baton Rouge, United StatesAll Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). · If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the appli ...
-
Physician - Dermatologist
1 week ago
Ochsner Health Baton Rouge, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...
-
Physician - Primary Care
3 days ago
Ochsner Health Baton Rouge, United StatesWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...
Contact Center Specialist - Baton Rouge, United States - Essentialcu
Description
Contact Center SpecialistPosition Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships.
Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:
Receive member telephone calls originated in the contact center queue.
Respond to members' requests, inquiries, and problems.
Verify information with member prior to disconnecting any calls/contact.
Handle member contacts thoroughly and concisely.
Monitor call volume and seek assistance during periods of high volume.
Solve issues related to either depository or lending functions.
Create member service requests for the Fulfillment Agent.
Explain and cross sells Credit Union products and services to members and potential members.
Recognize and consider the needs of the members to provide a superior online experience.
Identify opportunities to strengthen members' relationships through additional product and service offerings.
Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
Support Credit Union service initiatives such as online services.
Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
Maintain productivity log, member call back list, etc. according to expectations.
Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
Maintain written procedures for position.Follow regulatory procedures in accordance with Federal and State Regulations
Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
Knowledge of Bank Secrecy Act.
Knowledge of Reg CC holds.
Major Accountabilities:
Receive member telephone calls originated in the contact center queue.
Respond to members' requests, inquiries, and problems.
Verify information with member prior to disconnecting any calls/contact.
Monitor call volume and seek assistance during periods of high volume.
Create member service requests for the Fulfillment Agent.
Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE:
THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:
Maintain working knowledge of Microsoft Office Products (word, excel, and office).
Use of desktop and laptop computers.
Working knowledge of other core systems.
Annual training to ensure compliance with NCUA requirements, rules, and regulations.
Work Experience :
1-2 years of previous experience in a financial institution setting.
Skills, Abilities, and Knowledge:
Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
Problem solving and solid decision-making ability.
Excellent written and verbal communication skills.
Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy.Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.#J-18808-Ljbffr
