Registry Program Manager - Chicago, United States - PatientIQ

PatientIQ

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes.

PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

ABOUT THE ROLE
We are seeking a highly organized and detail-oriented individual to join our team as a Registry Program Manager. In this role, you will be responsible for the development, implementation, and management of our registry programs.

ROLE RESPONSIBILITIES

Customer Relationship Management:
Serve as the primary point of contact for registry customers, ensuring PatientIQ meets their needs and exceeds their expectations.
Develop and maintain strong relationships with key customer stakeholders at all levels.
Conduct regular checkins and quarterly business reviews with customers to highlight program metrics, assess satisfaction, and identify opportunities for improvement.
Program Oversight and Management:
Work with customers to develop new registry programs, including defining program objectives, designing data collection workflows, and establishing data governance policies.
Oversee registry program implementation and ongoing management, ensuring they align with customer goals and objectives.
Coordinate with internal teams, including sales, product development, and customer support, to deliver seamless program execution.
Implement quality assurance processes to monitor data accuracy, completeness, and consistency, and develop strategies to address any issues identified.
Monitor program performance and provide regular updates to customers, highlighting successes and areas for enhancement.
Provide training and ongoing support to registry users to ensure they can effectively utilize the registry for their specific job functions.
Data Analysis and Reporting:
Utilize PatientIQ's platform and BI tools to analyze registry data and generate actionable insights for customers.
Prepare comprehensive reports and presentations demonstrating registry programs' value and impact.
Collaborate with customers to develop customized dashboards and metrics that align with their specific needs.
Business Development:
Identify opportunities to expand existing registry programs and introduce new offerings to customers.
Work closely with the sales team to support business development and presale efforts for new registry partners.
Stay informed about industry trends and best practices to position PatientIQ as a thought leader in registry management.
Process Improvement and Collaboration:
Contribute to the development and improvement of internal processes and tools to enhance program efficiency and effectiveness.
Work with crossfunctional teams to ensure the successful delivery of registry programs and customer satisfaction and foster a collaborative, highperformance work environment.

Requirements:

IDEAL QUALIFICATIONS

Bachelor's degree in a relevant field (e.g., public health, health informatics, epidemiology), advanced degree preferred.
Proven experience in program management, particularly in the development and management of registry programs.
Strong understanding of data management principles and best practices, including data governance, security, and privacy.
Experience with database management systems and data analysis tools (e.g., SQL, Python, R).
Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with diverse stakeholders.
Strong analytical and problemsolving skills, with a keen attention to detail.
Ability to work independently and manage multiple priorities in a fastpaced environment.

Benefits

WHY WORK HERE?

Great Benefits topnotch health, dental and vision insurance. Additional perks available including 401K.
We are Mission-Driven our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
Flexible Time Off we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
World-Class Team we're at the top of our industry because of our employees. They're the best investment we can make, and we never forget that.

Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.