Assistant Director of Rooms - Bretton Woods, United States - Omni Hotels & Resorts

Omni Hotels & Resorts
Omni Hotels & Resorts
Verified Company
Bretton Woods, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

Mount Washington Hotel


As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities.

A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.


Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day.

If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.


Job Description:


Responsibilities:


  • Oversight of all daytoday Rooms Operations with a focus on Front Office Operations including Front Desk, Guest Services, Transportation, Housekeeping, and Laundry.
  • Ensuring the quality and productivity of housekeeping/laundry (inhouse) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
  • Excellence in appearance of all areas throughout the hotel
  • Producing constant improvement in guest experience satisfaction metrics
  • Showing yearoveryear improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotionfromwithin ratings
  • Controlling payroll and direct expenses in line with the budget and varying levels of business using corporatewide technology and other systems
  • Participation in weekly forecasting and scheduling activities
  • Assistance in developing the annual hotel budget
  • Preparation of action plans as directed by management
  • Daily reviews of operating outcomes (including corrective action if required)
  • Maintaining high visibility with associates and guests

Qualifications:

  • Bachelor's degree or equivelent experience required.
  • Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a diamond property of similar size and quality for a period of two or more years.
  • Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
  • Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
  • Excellent verbal and written communication skills required.
  • Must demonstrate strong leadership skills and the ability to nurture managersintraining.
  • Must be detailoriented and organized.
  • Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
  • Must be highly serviceoriented.
  • Omni Hotels & Resorts is an equal opportunity employer vets/disability._
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