Dispatcher - Maricopa, United States - City of Maricopa

City of Maricopa

Verified Company

Maricopa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Essential Duties & Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.

Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Questions callers to quickly and accurately ascertain their location and nature of their problem to determine the type of response needed.
Appease and effectively extract information from callers under stress.
Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine priority of call.
Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help.
Records information received by typing accurately, while also communicating verbally and receiving new information.
Makes sounds decisions and quickly reacts positively under stressful conditions.
Logs information received and/or transmitted using computer terminals to input, query information, send teletypes, and communication via TTY as needed.
Remembers details and procedures and applies such instantaneously in an emergency situation.
Verifies warrants and interprets data quickly and accurately.
Notifies Fire Dispatch of medical emergencies, such as attempted suicides, drownings, and serious injury accidents, etc.
Dispatches calls to proper emergency/police units and enters appropriate information into a Computer Aided Dispatch (CAD) system.
Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel.
Maintains constant awareness of the status of units and updates this information as it changes.
Work is performed in the City of Maricopa Emergency Communications Center under conditions requiring close contact with other employees, often during stressful situations.
All other duties as assigned.

Minimum and Preferred Entrance Qualifications

Education and Experience

High School diploma or GED equivalency.
Any combination of training, education, or experience equivalent to one to three (13) years of experience in public contact or customer service experience which involves the operation of a multiline phone system or radio communication system.
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.
Must be able to work a shift
The Emergency Communications Center works 24 hours a day, seven days a week, including holidays

PREFERRED QUALIFICATIONS

Motorola (Spillman) CAD Experience.
Dispatching and/or Call taking at a Primary Public Safety Answering Point (PSAP) also known as a 911 Center or for a fire department at a Secondary PSAP.
Experience with computer data entry and basic computer skills.
Bilingual (Spanish) speaking skills are desirable.

Competencies for Successful Performance of Job Duties
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Knowledge of:_

Basic telephone etiquette
Public relations techniques
State statutes relating to criminal codes and traffic laws, Communications Department Operations Orders, and Maricopa City Codes.
Departmental policies, procedures, and general orders
Community resources to provide to citizen callers.

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Skill in:_

Communicating clearly, concisely, and effectively both orally and in writing.
Effective decisionmaking and problem solving skills with a limited amount of information in crisis and/or emergency situations.
Ability to deal professionally and respectfully with coworkers, city employees, and the public.

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Ability to:_

Speak with a clear, wellmodulated voice in English by phone and radio while tactfully communicating with highly emotional callers.
Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions.
Handle negative comments and feedback both internally and externally.
Cope with emotionally tense situations.
Remember details and enter them in a timely manner and make decisions under stressful conditions.
Shut out extraneous information from the work environment, while selectively listening to information recognized as critical.
Learn the Computer Aided Dispatch (CAD) formats and commands, possibly from multiple systems and perform them accurately and timely as they pertain to Communication Dispatchers.
Learn Maricopa city streets, points of interest, and city boundaries.
Establish and maintain effective working relationships with other City employees, including Police Department employees, Fire personnel, coworkers and the public.

Other Job Requirements

Employee must be able to work
ALL shifts, i.e. nights, weekends, holidays, etc. The Emergency Communications Center works 24 hours a day, seven days a week, including holiday