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    Cloud Solution Delivery/Client Relationship Manager - Chicago, United States - SS&C Technologies Holdings

    SS&C Technologies Holdings
    SS&C Technologies Holdings Chicago, United States

    5 days ago

    Default job background
    Full time
    Description

    Job Description

    lCloud Solution Delivery/Client Relationship Manager (Bilingual English & Spanish and a plus is Brazilian Portuguese) REMOTE Or HYBRID

    Locations: Dallas and other Cities' | Hybrid OR Remote

    Get To Know The Team:

    SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets communities. As pioneers of the virtual data room, SS&C Intralinks enables and secures information flow, facilitating strategic initiatives such as mergers and acquisitions, capital raising, and investor reporting. Today, SS&C Intralinks has earned the trust and business of more than 99 percent of the Fortune 1000.

    The SS&C Intralinks Alternative Investments business supports Private Capital and Hedge Fund firms. Our objective is to build strong relationships and provide solutions that help clients improve their investor communication/reporting, investor onboarding and fund marketing efforts as well as support their private capital M&A activities. This is a collaborative, dynamic team of customer service, marketing, product and sales professionals.

    In addition, Alternative Investment Firms rely on SS&C's (Intralinks parent company) outsourcing services. With over $2.0 trillion of alternative assets under administration SS&C is a long-term alternative investments industry participant and a leader in supporting firms of all sizes, from new managers to mid-sized firms to larger institutions. As a member of the SS&C Intralinks customer success organization you may work with other business lines across SS&C in supporting common client relationships.

    Why You Will Love It Here

    • Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
    • Your Future: 401k Matching Program, Professional Development Reimbursement
    • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
    • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
    • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
    • Training: Hands-On, Team-Customized, including SS&C University
    • Extra Perks: Discounts on fitness clubs, travel and more

    What You Will Get To Do:

    At Intralinks solving for the customer is our only focus and everyone plays an important role. As a Customer Success Manager, you are responsible for driving successful client outcomes by offering strategic guidance and acting as their advocate, frequently collaborating with Sales, Support, and Product to solve problems and provide value. This is a Hybrid role working from the office three days per week.


    • Set up, onboard and train new clients across all Intralinks products and services.


    • Act as subject matter expert driving best practices and the main POC for all client needs.


    • Engage with customers on a regular basis to ensure broad adoption and satisfaction.


    • Analyze and provide intelligence to customers allowing maximum leverage of Intralinks solutions.


    • Identify and implement strategies to improve customer satisfaction and retention.


    • Continuously learn about the ever-changing industry.

    What You Will Bring:


    • Education: Bachelor's degree


    • 1-2 years of related experience in a Customer Relationship Management role or Financial Services industry.


    • Experience implementing and supporting SaaS solutions.


    • Presentation skills, communication skills, conflict resolution skills


    • Passionate about customer success

    It would be great if you also had prior experience with:


    • Private equity or private equity real estate Investor Services / Administration role


    • Customer support for software and technology solutions for Private Equity organizations


    • Working across multiple client relationships


    • Relationships between Private Capital Fund Managers (GPs) and Investors (LPs)


    • Consultative approach to understanding client workflow and positioning SAAS solutions


    • Experience supporting and troubleshooting Internet-based applications. Demonstrated ability to communicate well with technical resources and utilize strong logic abilities to think through and drive alternative solutions


    • Able to juggle multiple projects with ease, maintain workflow under pressure and in fast paced environment


    • Excellent written and oral communication skills (in person, over the phone and in front of audience of high company rank and technical abilities) and possess strong presentation skills

    • Fluent in English and Spanish with a plus if Brazilian Portuguese is known too
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