- Participates in hiring entry-level customer service employees.
- Trains new employees in the company's customer service policies, procedures, and best practices.
- Organizes and oversees the schedules and work of assigned staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy
- Lead CSR team to ensure orders are received into the Trinium system, check on port availability, identify & alert the team if there are any issues, process orders and ensure information is relayed to the customers via the system
- Train, lead, and mentor a team of CSRs.
- Set priorities for the team to ensure task completion and performance goals are met.
- Develop written protocols and processes (SOPs) for the team to follow.
- Make sure the profiles are set Correctly with regards to free time both at the port and out.
- Process orders, modifications, and information flow.
- Manage incoming emails
- Answer customer questions (typically via the CSR team).
- Work with Ocean Terminals to ensure container problems are addressed, and that information is recorded correctly in the system.
- Provide documentation as needed for accounting to properly process or dispute charges
- Provides motivational and developmental leadership to the customer service team on a daily basis to enhance overall performance.
- Drives and facilitates the order fulfillment process in a manner that creates customer intimacy and builds and maintains positive, effective relationships with customers.
- Maximize efficiency through the roll-out of system-driven solutions to minimize the opportunity for manual mistakes – Push for uploads and EDI setups.
- Monitors and analyzes quote efficiency and conversion and adherence to margin guidelines.
- Communicates and ensures that standard operating procedures and established company guidelines are being followed consistently within the customer service function.
- Serves as an interdepartmental liaison between customer service, warehouse, delivery, sales, and Senior Management in order to resolve customer-related issues while enhancing organizational efficiency.
- Drives and monitors service standards and continuously pursues improved customer satisfaction.
- Develops, refines, and implements Customer Service procedures and policies to ensure adherence to company guidelines.
- Monitor unfinished transactions and manage transaction status to ensure the system reflects promptly.
- Performing additional duties where needed.
- While performing the duties of this job, the employee will work in the office for most of the day, occasionally walking to the warehouse/ Yard environment. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level is usually low in the office and moderate outside of the office.
- Prolonged periods were sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
- Occasional bending, reaching overhead.
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- High school diploma or GED and over two years' related experience.
- Experience in a transportation/logistics environment is required
- Must have experience with LA/LB ports
- Knowledge of Transportation Management Systems (TMS), preferably Trinium.
- Knowledge of Microsoft Office/Outlook/ Excel.
- Have excellent oral and written communication skills
- Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting, and proofing.
- Must be able to be professional at all times and flexible with changing situations.
- Must be able to communicate effectively orally and in writing
-
Supervisor, Customer Service
3 weeks ago
Best Buy Torrance, United States**Supervisor, Customer Service - Pac Sales, Torrance, CA Job Details** · **Supervisor, Customer Service - Pac Sales, Torrance, CA 1707** · Share Job · **Overview** · Full Time Individual Contributor Store Associates The Supervisor, Customer Service - Pac Sales is responsible ...
-
Facility Services Supervisor
3 weeks ago
Cushman Wakefield Multifamily Torrance, United StatesJob Title · Facility Services Supervisor · Job Description Summary · The Facility Services Supervisor will be responsible for overseeing day-to-day onsite operations at multiple client locations in Southern California. The primary focus will be to manage and coordinate the activ ...
-
Customer Service Supervisor
3 weeks ago
A&A Ready Mixed Concrete Gardena, United StatesAs a valued member of our team, the Customer Service Supervisor plays a crucial role in enhancing our customer support operations. You will oversee the team handling a high volume of orders and customer inquiries via email, telephone, or direct contact. This position requires a s ...
-
Customer Service Supervisor
3 weeks ago
Bristol Management Services Gardena, United StatesJob Description · Job DescriptionAs a valued member of our team, the Customer Service Supervisor plays a crucial role in enhancing our customer support operations. You will oversee the team handling a high volume of orders and customer inquiries via email, telephone, or direct co ...
-
Ground Service Agent Supervisor
2 days ago
Dnata Torrance, United StatesOverview: · dnata is hiring a Ground Service Agent Supervisor at LAX Airport · Pay Rate $28.00/hr · * Weekly pay, 401K, paid time off, paid training and company uniforms * · We are Reconnecting a Better World through our best-in-class team of dedicated, passionate, and highly ...
-
Customer Service Supervisor
3 weeks ago
Customs Goods LLC Carson, United StatesSummary/Objective: · This individual is responsible for coaching and developing the customer service team for continuous improvement in their overall performance. Directly manages a limited number of key accounts. Accountable for adhering to and promoting company core values by ...
-
Advantage Technical Torrance, United StatesPosition: Japanese Bilingual Customer Service Supervisor - Logistics/ Freight Forwarding · Location: Torrance, CA · FLSA: Exempt, Full-time · Report to: Manager, Customer Service · Industry: Logistics/ Freight Forwarding · SUMMARY · An international logistics/ freight forwarding ...
-
Guest Service Supervisor
1 week ago
Pacifica Hotels Manhattan Beach, United States Full timeWe are looking for a Guest Service Supervisor to join our team at The Belamar, a Tapestry Collection by Hilton This job position will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Our Guest Service Supervisors are positive, professio ...
-
Facility Services Supervisor
3 weeks ago
C&W Services Torrance, United States Full timeJob Title · Facility Services SupervisorJob Description Summary · The Facility Services Supervisor will be responsible for overseeing day-to-day onsite operations at multiple client locations in Southern California. The primary focus will be to manage and coordinate the activitie ...
-
Facility Services Supervisor
3 weeks ago
Cushman Wakefield Multifamily Torrance, United StatesJob Title · Facility Services Supervisor · Job Description Summary · The Facility Services Supervisor will be responsible for overseeing day-to-day onsite operations at multiple client locations in Southern California. The primary focus will be to manage and coordinate the act ...
-
Customer Service Supervisor
2 days ago
aiTWorks Torrance, United StatesHRAIT/aiTWorks recruiting agency is currently looking for a person who can work as **Warehouse Customer Service Supervisor at a Japanese Logistics company** in Torrance, CA. · *Job Type: Full-Time · *Job Title: Warehouse Customer Service Supervisor · *Office: Torrance, CA · *Sala ...
-
Service Supervisor
1 week ago
Cummins Downey, United StatesService Supervisor · Description · Service Supervisor · Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest prob ...
-
Guest Service Supervisor
3 weeks ago
Pacifica Hotel Company Manhattan Beach, United StatesWe are looking for a Guest Service Supervisor to join our team at The Belamar, a Tapestry Collection by Hilton This job position will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Our Guest Service Superv Guest Service, Supervisor, Gue ...
-
Guest Service Supervisor
5 days ago
Pacifica Hotel Company Manhattan Beach, United StatesWe are looking for a Guest Service Supervisor to join our team at The Belamar, a Tapestry Collection by Hilton This job position will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Our Guest Service Supervisors are positive, professiona ...
-
Customer Service Supervisor
3 weeks ago
A&A Ready Mixed Concrete Gardena, United StatesAs a valued member of our team, the Customer Service Supervisor plays a crucial role in enhancing our customer support operations. You will oversee the team handling a high volume of orders and customer inquiries via email, telephone, or direct contact. This position requires a s ...
-
Service Supervisor
1 week ago
Cummins Santa Fe Springs, United States**Service Supervisor** · **Description** · Service Supervisor · Our culture believes in _POWERING YOUR POTENTIAL_ . We provide global opportunities to develop your career, make your community a better place and work with todays most innovative thinkers to solve the worlds toug ...
-
Weekend Service Operations Supervisor
3 weeks ago
TFR Transit Inc Long Beach, United StatesJob Description · Job DescriptionDescription:Circuit is expanding in Los Angeles/Orange Counties and is in search of an experienced Market Supervisor to grow with us · Who Are We? · Circuit's ultimate goal is to reduce congestion and its harmful effects on the environment and our ...
-
Catering Services Supervisor
15 minutes ago
Aramark Seal Beach, United StatesJob Description · Responsible for the supervision, training, and management of the food service operation. Ensure that appropriate quantities of food are prepared and served. · COMPENSATION: The hourly rate for this position ranges from $23.00 to $27.00, depending on circumstance ...
-
food service supervisor
3 weeks ago
Whittier City School District Whittier, United StatesFOOD SERVICE SUPERVISOR at Whittier City School District Application Deadline 5/27/2024 4:30 PM Pacific Date Posted 5/13/2024 Contact Maria Rosales Number of Openings 1 Salary Pay dependent on experience Add'l Salary Info Monthly : $3,774 - $5,312 Le Food Service, Supervisor, Hig ...
-
Food Service Supervisor
3 weeks ago
Global Free Classified Ads Los Angeles, United States** Food Service Supervisor** · Listing ID: [ ] This job is posted by an employment agency or third party on · behalf of the employer. · Surrey Ice Cream Inc. DBA Dairy Queen is seeking an · energetic, highly motivated professional to join their team. · Employer name: Surrey ...
Customer Service Supervisor - Carson, United States - Customs Goods LLC
Description
Job Description
Job DescriptionSummary/Objective:This individual is responsible for coaching and developing the customer service team for continuous improvement in their overall performance. Directly manages a limited number of key accounts. Accountable for adhering to and promoting company core values by performing duties in a manner consistent with being a team leader and driving customer service principles while supporting the company's continued growth.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for supporting the operation, including, but not limited to the following activities:
Quik Pick Express, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Quik Pick Express' employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
Powered by JazzHR
MzNP0Ytt5s
