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    Host/Hostess - PF Chang's - Salt Lake City, United States - Master Concessionair

    Master Concessionair
    Master Concessionair Salt Lake City, United States

    1 hour ago

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    Description

    Job Description

    Job Description

    Compensation: $14.50/hour

    Location: Salt Lake City International Airport

    Position Summary:

    • To maintain outstanding customer service as per the Brands standards welcome guests and guide them through the restaurant to their table. Works in assigned restaurant location as determined by management.

    Responsibilities:

    • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge, and all other aspects of customer service
    • Stands at the entrance and welcomes guests
    • Knows the menus and floor plans of the restaurant(s)
    • Shows guests to their tables and presents menus
    • Maintains balance with the workload of each server (seats every server section equally)
    • Maintains a clean and orderly host stand
    • Cleans menus and replaces damaged copies when needed
    • Aids servers when necessary (to help set tables, etc.)
    • Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc.
    • Answers all guest questions or finds appropriate answers for guests
    • Communicates customer concerns and complaints to MOD
    • Performs duties with a smile and a positive attitude
    • Maintains display items in a clean and orderly fashion
    • Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers' needs
    • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
    • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
    • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, Brand history, etc.
    • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
    • Sweeps and mops as needed
    • Performs other duties and side-work as assigned

    Qualifications

    • Demonstrated pleasant attitude and energy to ensure great customer service
    • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
    • Demonstrated ability to learn food and beverage knowledge and participate in training as required
    • Ability to work under pressure and multi-task in a fast-paced environment
    • Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
    • Ability to create a pleasant dining area for customers
    • Ability to remain alert and maintain a positive attitude during slow periods
    • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
    • Ability to maintain a safe and clean restaurant for customers
    • Ability to walk and stand for long durations
    • Ability to do moderate to heavy lifting (25 lbs. or less)
    • Knowledge and adherence to MCA policies and procedures
    • Knowledge and adherence to all airport rules and regulations
    • Commitment to service of customers, staff, co-workers, and management
    • High integrity and honesty, Work Ethic, passion, and commitment
    • Ability to work scheduled hours, including weekdays, weekends, and holidays
    • Followthrough and dependability
    • Knowledge and commitment to safety and food sanitation

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