IT Support Specialist - Itasca, United States - Captive Resources

Captive Resources

Verified Company

Itasca, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Provide day to day installation and maintain the company's computer hardware, software and support for network infrastructure. Schedule and perform hardware and software installations, configurations, upgrades and maintenance to operating systems, and layered software packages. Ongoing liaison with user groups to implement programs, determine needs and resolve problem situations.

Provide technical support, training, troubleshoot and resolves technical issues and respond to help requests in person and by phone with outside vendors and to end users.

Support new hardware deployments, implementation and programs.

ESSENTIAL EDUCATION AND EXPERIENCE:
Bachelor's Degree or equivalency in Computer Science or related discipline. Experience in network administration, including maintenance and configuration.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assists staff with the installation, configuration, and ongoing support of desktop computers, peripheral equipment and software within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works independently, and with IT Operations staff as appropriate to determine and resolve problems received from clients.
Trains and orients new hires on use of hardware and software. Assists in maintaining, hardware, and software records and inventory.
Eager to learn and stay abreast of the latest technologies and systems and are willing to adopt best practices.
Have experience installing, managing, configuring and troubleshooting windows operating systems in desktop environment

SKILLS/COMPETENCIES REQUIREMENTS: