Guest Room Attendant - Chicago, United States - IDM Hospitality Management
Description
SUMMARY SCOPE OF ROLE
As a Housekeeping Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS
High school diploma or equivalent
ESSENTIAL FUNCTIONS & RESPONSIBILITES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
- Change and replenish bed linens, towels and guest amenities, as needed
- Perform deep cleaning tasks, as needed
- Stock, maintain and transport housekeeping supply cart on a daily basis
- Dispose of trash and recyclables
- Respond to special guest requests in a timely, friendly and efficient manner
- Perform guest turn down service, as needed
ADDITIONAL JOB FUNCTIONS
- Communicates and consults with appropriate corporate office support departments as necessary
- Assist in profit and loss/monthly inventories as needed
- Strong coaching, counseling, listening, and facilitation skills
- Excellent analytical and proactive problemsolving skills
- Must possess good integrity and business judgment, team orientation, goal orientation, with high personal productivity skills
- Miscellaneous duties as assigned by IDM Executive Committee
EXPECTED HOURS OF WORK HOURS
This is an hourly position and will be scheduled based on operational need/coverage.
SUPERVISORY RESPONSIBILITIES
Front desk associates report directly to the Front Office Manager and have no supervisory responsibilities based on function of position.
PHYSICAL REQUIREMENTS
Ability to lift to 50lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type, dial, reach, and bend.
