Forklift Service Specialist - Secaucus, United States - HELI AMERICA INC.

Description

About Us

Heli America is a subsidiary company of Anhui Heli, the largest manufacturer of material handling equipment in China and 7th largest in the world.

At Heli America we supply North American dealers with forklift products and expertise to support our mission - Heli, lifting the future


Position Overview
We are seeking an experienced forklift Technical Service Specialist.

Reporting the Director of Service, this position will play a pivotal role in delivering exceptional after-sales technical service support and repairs to our valued dealerships.

Key Responsibilities

• Provide comprehensive technical support to technicians and forklift dealership personnel.
• Conduct onsite forklift troubleshooting and trainings at dealer locations as needed.
• Assist with the development of service policies and procedures.
• Handle customer technical inquiries with professionalism and resolve issues promptly.
• Maintain meticulous records of all repair and maintenance activities.
• Collaborate closely with the sales team to uphold high levels of customer satisfaction.

Qualifications

• 5+ years' experience in technical aftersales service in dealer workshops, preferably forklift.
• Excellent communication and interpersonal skills.
• Working technical knowledge of forklifts and related equipment
• Thorough understanding of health and safety regulations
• Valid driver's license.

Pay:
$70, $95,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

Forklift Repair: 5 years (required)


License/Certification:

• Driver's License (required)

Ability to Relocate:

• Secaucus, NJ: Relocate before starting work (required)

Willingness to travel:

• 50% (required)

Work Location:
In person