Bartender - Colonial Heights, United States - Delta Southpark Hotel by Marriott

Delta Southpark Hotel by Marriott Colonial Heights, United States

4 weeks ago

Description

Sets up bar with supplies (fruit, garnishes, cocktail napkins, glassware, etc.) and product prior to opening to ensure a smooth flow of service.
Ensures the correct display of products to enhance sales and showcase selection.
Receives and prepares drink orders from guests and servers using standard pours and recipes; ensures accuracy of order
Rings drink orders into register, collects money and makes correct change
Promotes events as needed
Provide immediate attention to all guests upon seating, is a good listener and takes genuine interest in enhancing guest relations
Closes down bar, making sure inventory is locked and secure, bar cleaned and sanitized and supplies put away
Assists servers with serving food and beverages when necessary
Wear a big smile and make guests feel welcomed and happy
Informs guests of daily specials and chef's specialties
Takes guests orders accurately and timely
Places order with kitchen; informs cooks about special cooking instructions
Serves beverages and meals according to standard operating procedure
Performs quality check to ensure guest satisfaction
Removes soiled places and glass ware according to standard operating procedure
Suggests and serves dessert, coffee and after dinner drinks
Verifies accuracy for prices, tips and other charges on all checks
Handles cash and credit card charges according to standard operating procedure
Clear and reset tables when the guests have left the restaurant.
Keeps table, dining room and bus station areas always clean
Advises supervisor of any complaints as soon as they occur
Performs clean-up and closing duties as assigned by manager
Attends pre-shift line-up as requested by the Supervisor or Service Director
Reviews a
turns in Z report with correct cash drop and credit card slips
Performs any task asked by supervisor which is job or guest related
Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests' expectations. Health & Safety Responsibilities
Ensure high standards of health and safety are always maintained.
Complete required cleaning tasks in accordance with the restaurant's daily and weekly tasks sheet, ensuring the work has been completed to a high standard.
Ensure any faults or problems with equipment and the venue are reported.
Work in a way that minimizes risks to the health and safety and security of self and others.
Ensure all cleaning products and any other substance that could cause a health risk is used according to the data sheet.
To have a full understanding of the fire evacuation procedures.

Qualification Summary:

Education & Experience:

Must be over the age of 18
High school diploma or GED certification required.
Customer service experience required.
1-2 years of server experience is preferred.
Knowledge and understanding of ABC laws.
Cash handling knowledge required.
Must be able to work with and understand financial information and data, and possess basic mathematical skills:
Reading, Writing & Basic Math
Computer skills to ring in orders
Brand systems

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee will be required to:

Stand or walk for long periods of time including for an entire work shift (8 hours)
Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion.
Reach overhead and below the knee including bending, twisting, pulling and stooping.
Exposure to harmful chemicals, odors and potentially infectious materials.
Ability to work in a loud environment. Ability to talk and hear is required.
Work in hot or cold environments (the kitchen/walk in freezer/outdoor temperature)
Occasionally carry, lift or move objects weighing up to 100 pounds with assistance.

Mental Requirements:

Must be able to interact with guests in a friendly/fast manner.
Must be able to convey information and ideas clearly, both oral and written in English.
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.
Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must be able to work with a myriad of personalities and levels within the hotel and outside sources

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