1st Level Support - Midway, TX, United States - Nexus Innovations

Nexus Innovations
Nexus Innovations
Verified Company
Midway, TX, United States

3 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Midway, TX 'Akkodis - formed through the merger of AKKA & Modis - is a global leader in the field of Engineering & IT.

As a global partner in a constantly changing technology & competitive environment, we support our clients with our 360° offering to create a more sustainable & smarter future.

United by our shared passion for technology & talent, we view the world from a new perspective. Our 50,000 motivated engineers & digital experts go above and beyond every day to achieve the incredible.


We are currently seeking a candidate to work with our client - an innovation and technology service provider - centrally located in Berlin.


Your main responsibilities:


  • Central point of contact for employees in all ITrelated matters
  • Processing of incoming requests and support issues in the helpdesk/ticket system, including detailed error analysis, resolution, and documentation
  • Provision, installation, and support of hardware and software at workstations
  • Assistance in ensuring the ongoing IT operations
  • Collaboration in the design and optimization of existing service processes
  • Support in IT projects

What you bring to the table:

  • Successfully completed university degree in computer science or completed vocational training as an IT specialist (m/f/d) for system integration or equivalent qualification
  • Professional experience in working with helpdesk systems, service processes, and software distribution
  • Knowledge in IT service management (based on ITIL) desirable
  • Strong technical understanding, high service orientation, and teamwork skills
  • Excellent
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