Customer Service Representative - Marlton, United States - bet365

bet365

Verified Company

Marlton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Operations:

Full Time:

Closes 21/05/24:

Marlton, New Jersey:

Full Time:

Closes 21/05/24:

Who we are looking for:

As a Customer Service Representative, you will be working closely with our customers, providing support and resolutions in a fast paced environment.

Our Dynamic contact center will strive to provide career growth and development from a "promote within culture." We believe that staff development is the key to your success.

Sport and betting knowledge is not essential, as our comprehensive training course will ensure you reach your full potential to succeed.

This position is a full time, fully in-office role located in Marlton, New Jersey.

Due to the busy sporting calendar, we require you to have a flexible approach to work between the hours of 7:00am and 11:00pm, working any five days per week, including evenings, weekends, and federal holidays.

The starting hourly rate of pay will be $22.40. Upon successful completion of the training period, the hourly rate of pay will increase to $23.24.

Our current benefits package includes:

Company funded healthcare inclusive of medical, dental and vision.
401K plan.
32 paid vacation days annually with an increase based on longevity.
Paid day off for your birthday.
Paid sick leave.
Life Insurance.
Short term and long term disability.
Company bonus scheme.
Employee Assistance Program.
Life events and long service awards.

Preferred skills and experience:

Ability to work well individually and in team settings.
Excellent verbal and written communication skills.
Excellent listening skills.
Passion for delivering exceptional customer service.
Willingness to learn and grow your own knowledge.
Close attention to detail.
Ability to multitask in a fast paced environment.
Effective and creative problem solver.
Efficient typing, literacy and numeracy skills.

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Main Responsibilities:

Assisting and providing an enjoyable experience for our customer base.
Investigating customer inquiries through internal tools, liaising with internal departments, and escalating through the Customer Service team.
Responding to customer requests and complaints in a timely and courteous manner by providing a resolution.
Performing internal tasks to help enhance the customer's perspective of our platform.
Displaying a strong understanding and awareness of policies, procedures and licensing requirements.
Promoting responsible gaming.