Guest Services Representative - Danbury, United States - Nuvance Health

Nuvance Health

Verified Company

Danbury, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Nuvance Health is a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.

Summary:

Greet and monitor visitors to Nuvance Health's Danbury Hospital. Provide patient room and phone numbers to callers and visitors using a computerized visitor badging system. Adheres to all Nuvance Health policies including patient confidentiality while directing patients/visitors to their proper destinations. Process visitors in an efficient, courteous, and friendly manner in order to achieve patient and visitor satisfaction.

Responsibilities:

Monitor visiting hours and distribute computerized passes in accordance with Nuvance Health's visitor policy

Process visitor badges and distribute in a timely, efficient manner

Ability to navigate through different computer programs to troubleshoot technical issues

Adhere to all policies specific to visitor restrictions and patient confidentiality

Demonstrate a courteous and friendly manner when assisting visitors and general public

Assist visitors with valet inquiries in the absence of the parking ambassador

Locate and coordinate with appropriate departments for the receiving of after-hour and weekend time-sensitive packages

Identify and communicate emergencies that occur in the lobby area accurately.

Requirements:

High School Diploma or GED and six months job-related customer or guest services experience

Basic MS Excel, Outlook, Teams, and Word as well as data entry skills

Ability to communicate in Spanish and/or Portuguese, a plus

Location:
Danbury Hospital, 24 Hospital Ave., Danbury, CT

Work Type:
Part-Time/32 hr. per week

Work Shift: 32 hr./wk. Variable evenings, 3-11:30pm including every other weekend

Exempt:
No

Grade:
U2

Salary Range:

$ HR/DOE

Working Conditions:

Little or no manual skills/motor coordination & finger dexterity

Little or no potential for occupational risk

Sedentary/light effort. May exert up to 10 lbs. force

Generally pleasant working conditions

EOE including disability/veterans

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.