Inside Sales Representative - Oak Brook, United States - Medulla
Description
General Description
Chiro One Wellness Centers is a high-growth, healthcare organization with 50+ clinics, primarily in the Midwest. Each month, we help thousands of patients live happier, healthier lives through our unique model of chiropractic care.
A Customer Service Representative demonstrates a thorough understanding of the Chiro One value proposition and successfully communicates and nurtures prospective patients to drive new patient acquisition.
This role is a good fit for highly motivated individuals who are goal driven, service-focused and looking to be a part of a mission-driven organization.
Essential Functions and Responsibilities
- Accountable for meeting and surpassing daily, weekly, and monthly "appointment kept" and conversion targets.
- Utilize sales skillsets including service knowledge, rapport building, active listening, communication, qualification questioning, objection prevention and handling and closing.
- Promote Chiro One services and benefits of care including competitive differentiators regarding our highquality care model.
- Manage a high volume of inbound and outbound calls and chats to ensure an outstanding patient experience.
- Provide insight on process improvements, script adjustments, system enhancements and best practice development.
- Passionate about helping people through chiropractic care.
- Continuously take part in sales and technology training to improve selling techniques and learn how new software enhancements can improve the patient journey.
Minimum Qualifications
- Experience successfully meeting and surpassing sales goals.
- Excellent verbal and written communication skills, with the ability to call, connect and interact with potential patients.
- Highly motivated and goal oriented.
- Detailoriented and process driven.
- Proficient in Microsoft Office (Excel, Word, and PowerPoint).
- Ability to adapt to a fastpaced, highgrowth business while managing multiple priorities.
- High school diploma or GED equivalent.
Preferred Qualifications
- Previous experience in inside sales, call center or other related sales experience.
- Experience with CRM software such as Salesforce or Microsoft Dynamics.
- Associates or bachelor's degree; or equivalent combination of education and experience.
- Healthcare industry experience.
Job Competencies:
- An ambitious "hunter" mentality, high energy, strong work ethic and positive attitude.
- Persuasive and goal oriented.
- Diligent and persistent.
- Ability to work independently.
- Energetic, outgoing, and friendly demeanor.
- High attention to detail to ensure workload is managed and executed according to standard procedures.
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation and licenser requirements (if applicable), and Medulla procedures and protocols.
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