Business Analyst - Boston, United States - Craftsman Technology Group

Craftsman Technology Group Boston, United States

5 days ago

Description

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

Our mission: to help nonprofit organizations grow and thrive.
Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking a Business Analyst (BA) to join our Professional Services team who will bring these same values and passion to help nonprofit organizations. A BA is a client-facing full-time salaried intermediate-level position.

Job Summary:

In this forward-looking role, you will assist our nonprofit clients in defining workflows, requirements, and solutions for their Salesforce instance while meeting their holistic needs. You will participate in project discovery, design, configuration, training, and documentation with the goal of delivering an on-time and on-budget project. In this position, you will strengthen your existing skills in developing and configuring the tools and technology at the core of our clients' solutions.

Job Responsibilities:

Understand clients' needs and facilitate their setting of project goals and objectives
Translate business process needs into actionable technical requirements
Facilitate client meetings efficiently
Manage client time effectively
Report on project status
Configure Salesforce-based tools and technology per requirements
Recommend, configure, and integrate 3rd party tools including fundraising, event management, document generation, and form tools
Conduct testing and track issues and their resolution
Create business process documentation and contribute to the Craftsman knowledgebase
Stay up to date on Salesforce releases and relevant tools
Deliver end-user training to clients

Required Qualifications:

Salesforce Certified Administrator credential
2+ years' experience as a Salesforce Administrator
Experience in nonprofit operations
Some experience as a Business Analyst
Ability to manage client time
Client-facing skills
Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector
Flexibility to travel on occasion

Preferred Qualifications:

Demonstrable experience in technology project deployment

Salary Hiring Range:

$72,500 - $87,500

Job Location:

Boston, MA (hybrid) or virtual (contiguous US)

Benefits:

Company-supported medical, dental, vision
Company-provided short- and long-term disability
401k & Roth IRA retirement options with a company match (available 90 days after hire date)
Employee ownership (engaged 6 months or 1,000 hours after hire date)
4 weeks accrued paid-time-off (PTO) per year
10 paid company holidays and 2 paid floating holidays (individual's choice) per year
CTG's commitment to professional development and advancement
Work culture aiming toward work/life balance

Important Note:

Applicants must be eligible to work in the US. H1-B sponsorship is not available.
Our headquarters is in Boston, MA and we have a strong virtual culture with staff located throughout the contiguousUnited States. We are unable to hire candidates living outside the United States.
Direct applicants only; no recruiters.

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