Telephone Enrollment Assistor - Hauppauge, United States - Healthcare Association of New York State

Healthcare Association of New York State
Healthcare Association of New York State
Verified Company
Hauppauge, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
This is a grant-funded position, with the possibility of renewal yearly. The salary range for this position is between $53,000.00 and $59,000.00 annually,


Key responsibilities include but are not limited to:

  • Upon hire attend a mandatory company-paid 15-hour online certification training with the NY State Department of Health; complete course requirements and pass all certification tests to become a registered and certified CAC (Consumer Assistance Counselor) with the NY State of Health Marketplace.
  • Maintain certification as a NY State of Health CAC by attending all NYS mandatory webinar training sessions during the months of July through October every year; total of approximately 25 hours of companypaid online training each year; failure to complete training within the timeframe will result in loss of NYS certification; if there is a loss of certification, you will be required to retake the mandatory, companypaid 15hour certification training with NY State Department of Health and complete course requirements, which includes passing all certification tests.
  • Attend training provided by NY State Department of Health and Nassau-Suffolk Hospital Council to remain knowledgeable and current with all state and local rules and requirements of the following programs: Medicaid, Medicaid Buy-In for Working People with Disabilities (MBI-WPD), Medicaid Spenddown, Medicare Savings (MSP), and Medicaid for Institutional Care in a Nursing Home. Additional trainings regarding the Medicare Telephone Assistant program will also be provided, including an overview of the Medicare program.
  • Provide enrollment assistance to applicants in the community as needed; work independently at these site locations; schedule followup appointments with applicants as needed; arrive ontime to all sites to set up and be ready to enroll at time session begins.
  • Instruct eligible applicants about Medicaid managed care and how to access benefits in a managed care environment; provide applicants with information about their right to appeal their eligibility decisions to the local departments of social services; provide them with documentation to help support their appeal.
  • Provide outreach as assigned to increase overall enrollment that will help all staff meet grant productivity deliverables (i.e., postcard campaigns, letter writing, staff occasional health fairs, document your outreach and assistance work using the CHA forms 10 per month)

Qualifications

  • Bachelor's degree with prior experience in public health insurance preferred; High school diploma or GED with one year's experience in human services required.
  • Bilingual in English and Spanish preferred
  • Role requires some travel within Nassau and Suffolk Counties (up to 20% of work time may be spent outside of office); reliable transportation is required and the ability to maintain a flexible work schedule of 37.5 hours with occasional evenings and weekend hours; most time will be spent in the office on the phone.
  • Proficiency in Microsoft Office (Outlook, Word, Excel) and compliance with information security
  • Ability to process and synthesize information and make decisions.
  • Ability to communicate succinctly through writing and verbal communication.
  • Ability to handle adversity productively and be able to tolerate stressful situations.
  • Possess effective time management, organization, and planning skills; be able to meet all deadline requirements.
  • Be able to display teamwork, adaptability, reliability, integrity, accountability, and initiative.
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