- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Focus on achievement of hotel financial goals / budget targets.
- Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
- Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
- Ensure that all Shaner and franchise operating standards are followed.
- Be accessible to guests and employees.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Leads all aspects of employee performance to ensure productivity and a quality work environment.
- Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
- Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
- Other duties as assigned
- Minimum of five years of progressive leadership experience in the hospitality industry.
- Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
- High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
- Bilingual English/Spanish a plus.
- Knowledge of budget preparation and cost controls.
- Working knowledge of all hotel departments.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to apply good judgment to carry out instructions.
- Knowledgeable of the property management system.
- Knowledge of local activities and attractions appropriate for clientele.
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Hotel General Manager - Huntington, United States - Shaner Hotel Group
Description
Job DescriptionThe General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,
About the Team
Shaner Hotels has an amazing opportunity for your hospitality career at our Doubletree by Hilton Huntington Located near Marshall University in downtown Huntington, we offer over 20,000 sq ft of meeting space, and a seasonal outdoor pool. When staying with us, whether you are in town for the Thundering Herd sporting events or just to enjoy Huntington, be sure to stop by the Doppio Albero restaurant and our Bootleggers lounge for your comfort foods and amazing craft cocktails.
