Reentry Employment Counselor - Tucson, United States - State of Arizona

State of Arizona

Verified Company

Tucson, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. _
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

REENTRY EMPLOYMENT COUNSELOR

Job Location:
Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
400 North Congress Street Tucson, Arizona 85701

Posting Details:

Salary:
$24.2550/ hourly ($50,450.40 annually)

Grade: 18

Closing Date:
Open until sufficient resumes are received.

Job Summary:

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Reentry Employment Counselor with the Workforce Solutions Administration (WSA).

This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to:
get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided will be for reentry program and will focus on incarcerated and formerly incarcerated populations. This position will be required to utilize a business methodology that drives continuous improvement.

Must be willing and able to work in correctional facilities, parole/probation offices, community agencies, residential centers, and to work outside of traditional 8-5 work hours.

This position may be available for remote work within Arizona (2 days per week in the office/hoteling).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust.

Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:
Essential Duties and Responsibilities include but are not limited to:

Assess skills, abilities, work history, employment barriers and career interests, retention follow up; develop employment plans; determine eligibility for services; provide information on Labor Market, In-Demand industries, and occupations; and identify and coordinate with formal and informal resources to remove barriers, develop skills, and achieve certifications.
Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; and resolution of customer issues and complaints. Travel to locations within assigned area is required.
Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
Attend training required by program assignment.

Knowledge, Skills & Abilities (KSAs):

Knowledge of Labor Market Information and Indemand Industries and Occupations.
Knowledge of interviewing techniques, assessment tools and strategies and transferable skills.
Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
Skill in customer service, teamwork, collaboration, and interpersonal communication, including deescalation and conflict resolution.
Skill in maintaining strong and appropriate professional boundaries, particularly when interacting with atrisk populations.
Proficiency in Microsoft Office, Google, database systems, computers, and technologybased platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
Ability to plan and organize work in accordance with Division priorities and time management methodology.
Ability to work effectively independently and as a member of diverse teams.

Selective Preference(s):

High school diploma or equivalent.
Two (2) years of experience in public contact or customer service work experience, employment counseling, or recruitment.
Experience in a correctional facility.

Pre-Employment Requirements: