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Command Center Specialist - Detroit, United States - ASM Global
Description
Position Title:
Command Center Specialist
Location:
Onsite
Salary:
$18.90/Hour (Non-exempt)
Union:
N/A
Job Type:
Full-time
Shift:
See complete shift details below*Job Summary:Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments.
Maintains all electronic and written documents pertaining to records for the department for detail and accuracy. Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building.The Command Center Specialist act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility.
This position reports to the Public Safety & Security Manager, as well as Public Safety & Security Supervisors.Key Job Elements:
Answers and responds to incoming phone calls to the operations center.
Coordinate patrol operations through communication and surveillance systems.
Prioritize and dispatch patrol personnel in response to calls for service in the center.
Maintain electronic and written records pertaining to the department and center.
Monitor CCTV system for both emergency and non-emergency incidents.
Monitor and operate access control systems.
Contact emergency personnel as needed for any medical, fire, or restricted/unlawful activity.
Record keeping utilizing computerized systems as well as paper records.
These include but are not limited to:
Incident reports and notifications
Incident logs
Daily activity logs
Schedules and patrol assignments
Service requests
Telephone messages
Other record-keeping duties, procedures, and equipment as assigned
Any other duties and responsibilities assigned by supervision or management.
Qualifications:
Education - High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred.
Experience – Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity.
Skills - Basic computer knowledge and skills in Microsoft Suite. Good oral, written, and listening skills. Good analytical skills, including the ability to lead, facilitate, plan, document, and organize.
Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
Problem-Solving – Solves problems with effective solutions; asks good questions and probes answers; looks beyond the obvious and doesn't stop at the first answer.
Team Player – Creates strong morale and spirit within a team; shares wins and successes; fosters open dialogue and creates a feeling of belonging in the team.
MIDNIGHTS:
12:00 AM – 9:00 AM
[OFF DAYS TBD]
AFTERNOONS:
3:00 PM – 12:00 AM
[OFF DAYS TBD]
SPLIT-SHIFT
SAT | SUN | MON 11:00 AM – 8:00 PM
THU
3:00 PM – 12:00 AM
TUE 7:00 AM – 4:00 PM
[
OFF DAYS:
WED & FRI]
This position is benefit eligible.
Huntington Place /ASM Global is an Equal Opportunity/Affirmative Action Employer and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
