Network Operations Center Technical Support Specialist - Hamtramck, United States - Rocket Companies, Inc
Description
Start typing a location to get suggestions, then press the down arrow to select one. *Please select location from the dropdown **Who We Are**
Were Americas largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans Highest in Customer Satisfaction in Primary Mortgage Origination for the past nine consecutive years, The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for five consecutive years, 2014 through 2018, each year the company was eligible. Theres a simple reason weve been so successful: We care about the people we work with.
If youre tired of stuffy, bureaucratic workplaces, then youll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply wont find anywhere else. Quicken Loans was named #1 in ESSENCE Magazines first ever list of Best Places to Work for African Americans in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years. We were also ranked #14 in FORTUNE Magazines list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.
**Job Summary**
Were looking for a Network Operations Center (NOC) Technical Support Specialist to join our team and help us improve our weekend nighttime and morning coverage. The NOC team is an onsite 24/7 team dedicated to being the central point of contact, communication and support for the technology that the Rock Family of Companies depends on. The NOC Tech is a first responder focused on keeping our network, servers and applications running smoothly. This team member plays a central role in the health and stability of our technology, including troubleshooting, creating documentation, communicating and coordinating efforts to resolve issues with our other support and engineering teams.
**Responsibilities**
Respond to and resolve critical server, application and network alerts
Perform troubleshooting, updates and regular maintenance on Windows and Unix servers
Send communication to technology teams and business users regarding technology issues, outages and downtime during planned maintenance
Coordinate and communicate with external vendors and partners for support
Order and replace failed/faulty server parts
Participate in deep dives/root cause analysis to prevent and reduce the severity of future issues and outages
Update and add documentation for support procedures and system information
Actively seek and implement ways to improve the teams processes, technical knowledge and relationships with other technology and business partners
**Requirements**
Good understanding of network communication, current server technology and hardware
Knowledge and experience administrating and troubleshooting Windows servers
Ability to simplify complicated technology
Ability to perform and communicate well in high-pressure situations
Flexibility to work any shift or day of the week, including holidays
**Whatll Make You Special**
Bachelors degree in computer science or a similar technical subject
2 years of relevant technical work experience
Experience with troubleshooting and replacing server hardware components
Experience using Microsoft System Center Operations Manager
Experience using other synthetic and real-time monitoring tools (agent-based and agentless)
Experience scripting with PowerShell
Knowledge and experience administrating and troubleshooting Linux/UNIX servers