- Work with customers or end-users regarding the set-up and configuration of KnowBe4's products to customize it to suit their needs
- Test and configure KnowBe4's products and customize it so that it could function in each customer's unique environment
- Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4's products
- Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements, as well as new product ideas and enhancements to the KMSAT console
- Work collaboratively with CSM team to quickly resolve customer's issues
- Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
- Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests
- Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products
- Investigate and document issue reports and communicate findings to development team or clients as required
- Present product demonstrations to customers and/or end-users
- Train customers and end-users on how to best use our training platform including our best practices to fully deploy the training to its employees
- Attend prospect and customer meetings, supporting the sales team as a KMSAT console subject matter expert
- Two-year degree preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
-
Tech Support Coordinator
2 weeks ago
Knowbe4 Clearwater, United StatesClearwater positions open to candidates located in greater Tampa Bay area.The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriate route unassigned tickets in line with the departmental processes.Re ...
-
Tech Support Coordinator
2 weeks ago
K'nowbe Clearwater, United StatesAbout KnowBe4 · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping ...
-
Sr. Python Engineer, Tech Infrastructure
2 weeks ago
Raymond James St. Petersburg, United StatesSr. Python Engineer, Tech Infrastructure Description Workstyle : This position is strictly HYBRID in one of our office locations in St. Pete, FL; Memphis, TN; Southfield, MI · Job Summary · As part of our IT Communication Services team, this Senior Engineer will analyze busine ...
-
GIS Analyst
4 weeks ago
Pinellas County FL Clearwater, United StatesGIS Analyst · Classification Title: GIS Analyst, C28 · Location: Pinellas County Extension Services, Ulmerton Road, Largo FL · Schedule: Monday - Friday; 8:00 a.m. - 5:00 p.m. · Do you possess GIS expertise Pinellas County Government has the ideal career opportunity · This ...
-
IT Manager of Server
1 week ago
Pinellas County FL Clearwater, United StatesIT Manager of Server & Storage · Location: South Fort Harrison Avenue, Clearwater, FL and Remote · ***ONLY PINELLAS COUNTY GOVERNMENT EMPLOYEES MAY APPLY*** · Are you interested in contributing to your community in an exciting, fast-paced, creative environment with a technolog ...
-
Administrative Assistant
5 days ago
Ultimate Staffing Clearwater, United StatesA Tampa Bay CPA Firm located in Clearwater is seeking an Administrative Assistant to assist in their busy office. They were founded in 1946 and have provided the community with comprehensive and strategic family wide and closely held business tax planning. They strive to maximize ...
-
PRN - Behavioral Mental Health Tech
1 week ago
Poplar Springs Hospital Petersburg, United States PER_DIEMJob Description · Responsibilities · PRN - Direct Care Support Professional - 7a - 7p or 7p - 7a · Poplar Springs Hospital is a bed acute care and residential facility. For more than years Poplar Springs Hospital has been guided by its mission of helping those who need the f ...
-
Technical Business Analyst
2 weeks ago
eTeam St Petersburg, United StatesDescription · This position will follow hybrid work model, we expect the selected candidate to be in office 2-3 days a week at the following office location: St. Petersburg, FL. · Job Summary: · This Senior Business Analyst, Technology will partner closely with the supervision an ...
-
Database Administrator
5 days ago
Social Capital Resources St Petersburg, United StatesDatabase Administrator · 5 days onsite in Tampa Florida · Our client is building the next generation brokerage platform for global investors. They are looking for a DBA to join them on their mission of empowering investors with technology. · They are building the next generation ...
-
Net Angular Developer only local to Tampa, FL
5 hours ago
Noblesoft Solutions St Petersburg, United StatesHybrid Model to St. Petersburg, FL · Position: .Net Angular Developer · Contract: 12+ Months · Need full stack (Angular/C# .NET / RDBMS) but emphasis will be more on the back end bug full stack experience is desired · Need somone who has leadership attributes who can work with an ...
-
Supervisor, Manufacturing
1 week ago
Civica Petersburg, United StatesEssential Duties and Responsibilities · : Lead the Pen Assembly and Visual Inspection team to execute daily and weekly production schedules to meet operations objectives. · Conduct daily shift meetings to communicate current events, issues, and solicit team feedback. · Monito ...
-
Sales Coordinator
2 weeks ago
iHeartMedia St. Petersburg, United States Full timeWhat We Need: · We're seeking an Inside Sales Coordinator to act as an extension of our sales team. What You'll Do: · Responsible for understanding and supporting the sales process/procedures used by iHeartMedia Sales teams · Enter and revise orders · Submit special billing req ...
-
Occupational Therapy Assistant
1 week ago
Bayside Care Center St. Petersburg, United StatesBayside Care Center - We are seeking a FULL TIMEOCCUPATIONAL THERAPY ASSISTANT to join our team who is a dynamic clinician and team player. · Our facility offers a supportive environment with a compassionate rehab team which is led by an experienced Director of Rehabilitation. Th ...
-
Application Integration Developer
5 days ago
BayCare Health System Clearwater, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network currently consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and 5,240 physicians. Our team members focus on tomorrow by ...
-
Catapult Employers Association St Petersburg, United StatesROLE & RESPONSIBILITIES · RESPONSIBILITIES · ● Develops, reviews, and modifies the programming to support the configuration of the organization's Enterprise Resource Planning (ERP) applications. · ● Analyzes ERP system performance and encodes and debugs any issues or vulnerabilit ...
-
Compensation Analyst
4 weeks ago
KnowBe4 Clearwater, United StatesAbout KnowBe4 · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping t ...
-
Executive Assistant to the CIO
5 days ago
Superior Group of Companies St Petersburg, United StatesSuperior Group of CompaniesTM, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each ...
-
Product Solution Consultant
6 days ago
Affirmative Technologies Clearwater, United States· Want to be part of a fast-growing technology company? Affirmative Technologies is looking for a select group of individuals to join our Inside Sales team. The mission of the Inside Sales team is to drive quality pipeline and business results in support of our customers' needs. ...
-
VP, Enterprise Applications
3 days ago
Superior Group of Companies St Petersburg, United StatesSuperior Group of CompaniesTM, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each ...
-
Production Maintenance Mechanic A or C
6 days ago
POOLCORP Clearwater, United States Full timeLocation: Pinch A Penny Suncoast Chemicals Plant nd St N., Clearwater, FL 33760 · Pay: $21 - $29/hour (based on shift and/or class) · Hours (Multiple Shifts): · 1st Shift: Monday - Friday 5:00am - 1:00pm · 2nd Shift: Monday - Thursday 2:00pm - 12:00am · You want Benefits? You' ...
Tech Support - Clearwater, United States - K'nowbe
Description
About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Tech Support (Tier 1) position works in conjunction with the Customer Success Managers and Sales Reps to assist our customers and/or end-users with troubleshooting issues related to onboarding, platform use and other general KMSAT console problems. This position will be first responders in resolving help desk tickets and ensuring an awesome customer experience.
Responsibilities:
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit
No recruitment agencies, please.
