Bilingual Customer Service Representative - Houston, United States - Medical Plus Supplies, Inc

Description

Meet customer expectations and health care needs by responding to benefit questions; processing medical equipment intake orders, resolving or referring complaints; maintaining records accurately.

• Address customer inquiries by responding to telephone or written requests.
• Resolve health care coverage questions about benefits, payments, and/or eligibility questions; code claims and process intake referrals for medical equipment.
• Verify all relevant facts of new orders and patient health care coverage to process a clean claim for medical equipment delivered.
• Facilitate customer complaint resolutions.
• Maintain customer confidence and protect operations by keeping their information confidential.
• Follow guidelines and work with other appropriate departments to assist in resolving patient accounts.
• Ensure all information regarding activity on an account is entered accurately into billing systems.
• Bring recurring issues to the attention of the team lead or the department supervisor.
• Perform other related duties as directed by supervisor.

• Requires the use of hands for writing, computer use and manipulating papers while on the phone.
• Requires constant multitasking.
• Constant talking and listening.
• Experience working in a fastpaced environment.
• Strive to provide bestinclass service to our patients and referral sources.
• Ability to manage multiple competing priorities without sacrificing a high level of service.
• Strong time management ability.
• Fast paced environment with various productivity requirements.
• Basic understanding of health insurance.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Day shift
• Monday to Friday

• Spanish or Vietnamese (required)