IT Support - Devens, United States - JC Automation

Description

Overview:
A qualified IT Specialist l who offers their services in the Life Sciences sector. Implement and
support control systems and computers (including hardware, software and input/output services). Define & implement support standards. Serve as escalation point to other IOT specialist or engineers. Work coordination.


Essential Responsibilities:

• Monitoring and maintenance of computer systems and networks.
• Communicate with staff or clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues.
• Troubleshoot, diagnose or solve systems, networks, hardware, or software failures.
• Replace equipment parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a failure or set up a system.
• Set up new users' accounts, profiles and deals with password issues.
• Responds within agreed time limits to callouts.
• Works continuously on tasks until completion (or refer to third parties, when needed).
• Prioritize and manages one more cases at one time.
• Rapidly establishes a good working relationship with customers and other professionals, ex: software developers.
• Tests and evaluates new technology.
• Schedule/request facilities, network, and infrastructure work.
• Monitor LAN capacity including but not limited to available network ports in each wiring closet & Data Center.
• Stay current and compliant with JCA & customer processes, policies and procedures.
• Printer Management and Labeling.
• Tape backups management.
• Work coordination.
• Monitor and report metrics, reports, summarizes as agreed with the customer.
• Plan and lead response for infrastructure issues, such as Data Center & Wiring Room power outages.
• Organization and management of data center and wiring closets.
• Configure security settings or access permissions for groups or individuals.
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
• Determine system performance standards.
• Create and manage database reports and visualizations.
• Develop processes for optimizing database security.

Requirements:

• Bachelor's degree, preferably in Information Technology or related field.
• Minimum of 2 years of IOT systems design, installation and troubleshooting preferably in a personal care/pharmaceutical manufacturing environment or a closely related industry.

Skills/Attributes:

• Excellent communication skills
• Strong interpersonal skills & service oriented.
• Cisco, VPN & Virtual processes knowledge.
• Strong IT skills & SOP's knowledge.
• Judgment and decision making; initiative & ability to work under pressure.
• Outstanding organizational skills; ability to work with personnel from all levels.
• Ability to deal with difficult situations that could evolve people, critical thinking skills.
• Experience with database technologies (MySQL, MS SQL, PostgreSQL Oracle)

Experience level:

• 3 years

Schedule:

• Night shift
• Overnight shift
• Weekends as needed

Shift availability:

• Night Shift (preferred)
• Overnight Shift (preferred)

Work Location:
In person