12-volt Automotive Technical Support - San Marcos, United States - Baja Designs

Baja Designs

Verified Company

San Marcos, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

12-Volt Automotive Technical Support | Baja Designs & sPOD

About Baja Designs & sPOD
Performance lighting solutions from Baja Designs have been at the forefront of off-road lighting for 25+ years. We specialize in LED light bars, LED auxiliary lights, the worlds' first laser and auxiliary lights.

Established in 2005, sPOD is a leading innovator in vehicle precision power management solutions and now a part of the Baja Designs family.

We have a solution for every rider, driver, and adventurist including ATV, Motorcycle, Adventure Bike, and Truck lighting.

Why Work with Us?

The 6 Core Values at Baja Designs:

Respect_
Everyone is a priority_

-
Accountability_

Regardless of title, we are all responsible for our performance, words, and actions_

- **Personal + Professional Growth
- **_Support each other's individual growth so we grow as a team_
- **Teamwork
- **_We contribute & collaborate in a positive manner_
- **Clear + Honest Communication
- **_Our effective communication leads to our success_
- **Work/Life Balance
- **_We work to live, not live to work_

Baja Designs Mission Statement
- "We Manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions."_

Baja Designs is proud to be an equal opportunity employer.

Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

What you can look forward to as a Baja Designs employee:
We offer competitive pay and a comprehensive benefits package including health insurance; employer paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation and paid sick time; casual work environment, and much more

Responsibilities

Provide technical assistance to customers on all Baja Designs & sPOD products
Assist customers with product installations
Answer product fitment questions
Assist with inbound sales inquires and upsell/crosssell when necessary
Communicate with the engineering department to stay up to date on the latest products
Maintain product information material and organize for quick reference when needed
Maintain and initiate Warranty Claims.
Coordinate with shipping department for return of repaired orders and keep customers up to date on status.
Identify issues with various kits and communicate customer needs to Product Development team.
Keep up to date on new offroad vehicles and maintain knowledge on differences/updates in vehicle models.
Record customer feedback and relay information back to designated departments.
Understand all current and legacy products and attend all new product training.
Promote and maintain a positive attitude to our customers while exceeding their expectations for services provided.
35 years of customer service/sales experience preferred.
Technical background with experience in:
12 VDC electrical theory
Automotive battery and charging systems
Wiring, Switches, and Relays
Installation of aftermarket accessories (automotive, marine, motorcycle, etc)
Knowledge in the offroad industry preferred.
Willingness to learn about Baja Designs & sPOD products and accessories
High School Diploma required or equivalent
Excellent written and verbal communication skills (English)
Bilingual is a plus
MS Office Suite Intermediate Skills
NetSuite skills are a plus
Strong organizational skills and detail oriented
Ability to multitask
Strong telephone skills
Excellent teamwork skills and experience
Promote atmosphere of positive attitude to our customers while exceeding their expectations for services provided.

Pay:
$17-20/hr Plus Commission. D.O.E.

Location and Commitments

Fulltime (In Person)
Monday
Friday; 8:30 AM 5:30 PM
San Marcos, CA.

What's next?
If you fit the qualifications, we're looking for this opportunity, you'll be contacted to schedule a phone interview to further discuss your expectations and goals you have

Follow us on
Facebook, Twitter, Instagram, LinkedIn for updates happening at Baja Designs

Pay:
$ $20.00 per hour

Experience:

Customer Service: 3 years (preferred)

Work Location:
In person