Operationsmanager,nf3/rft - San Diego, United States - U.S. Marine Corps

U.S. Marine Corps
U.S. Marine Corps
Verified Company
San Diego, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description

Duties:


Serves as the Operations Manager and is responsible for the effective operation of all backroom processes, warehouse and general logistics workflow in a store with an annual sales volume of less than $10M.

Reports to the Store Manager or Retail Director


Leads by example to:

shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.

Monitors MCX logistics processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability.

Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in store performance; develops action plans with store leadership to correct deficiencies.

Ensures total store compliance with all corporate policies, and communicates these policies to all employees in a developmental, team-oriented manner.


Reviews reports, audit summaries, performance metrics and other organizational data to create internal action plans to improve administration, correct deficiencies and ensure operational effectiveness within the MCX operation.

Responsible for developing schedules based on analytics and sales demand in order to maximize customer service within labor budget,, utilizing the automated schedule system to ensure maximum floor coverage during peak selling periods while meeting labor to sales ratio targets.


Creates implementation plans to support execution of store, district and corporate initiatives to achieve both operational excellence and business results.

Follows up consistently with store leadership to ensure accountability to execution of plans. Ensures management-level staff development and talent acquisition to achieve and maintain store operational requirements. Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership team within the district.

Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.

Collaborates with local base command on facilities projects and/or work orders to ensure projects and work orders are on track and on budget.

Collaborates with other Operations Managers and Assistant Store Managers to build best practices and alignment to standard retail operations.


Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training & career development program.

Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer.

Promotes team member training and skills development learning plans.

Plays an integral role in store leadership development initiatives. Connects required training to performance and skill gaps.

Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.

Actively peer coaches Assistant Store Managers toward achieving sales, merchandise, financial and brand integrity metrics within their designated categories.


Works to educate and offer mentorship to all levels of leadership within the store location(s) to train and fine tune the analytical and operational components of each core position.

Provides training in collaboration with the Training Specialist and Brand Integrity Manager to Assistant Store Managers and Sales Managers pertaining to brand merchandising and signing standards.

Manages with integrity, honesty and knowledge which promote the culture, values and mission of the Marine Corps Exchange (MCX).

Manages through critical organizational change to keep store operating to standard while inspiring a change-ready environment and building the change agility of our MCX businesses and team members.


Requirements:


Conditions of Employment:


  • See Duties and Qualifications

EVALUATIONS:

Qualifications:


Ensures the successful execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints.

Leads a team-centric environment. Works with the Training Specialist to ensure all team members are trained on policies relating to service, service recovery and corporate service programs and promoti
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