Customer Experience/marketing Coordinator - Stevens Point, United States - Metal Crafters Inc.

Description

Position Summary:

Metal Crafters is a small family-owned machine and fabrication job shop looking for a Customer Experience/Marketing Coordinator. We owe our success to people and processes. We are currently seeking someone exceptional for this role.

As a Customer Experience/Marketing Coordinator, you will be responsible for engaging with customers on behalf of Metal Crafters.


Areas of Responsibility to Include (but not limited to):

• Manage the front-desk and reception area, serving as the first point of contact for customers and visitors.
• Go the extra mile to engage customers.
• Communicate with customers through various channels.
• Provide excellent customer service by taking detailed and accurate visitor requests, including telephone messages and intake of customer job orders, and processing customer payments.
• Act as company gatekeeper
• Ensure customer satisfaction and provide professional customer support.
• Responsible for arranging for the shipment of outgoing goods, including selecting the appropriate carrier, preparing shipping documents, and ensuring timely delivery.
• Pack outgoing orders according to customer specifications and prepare them for shipment.
• Perform general administrative tasks (answering phone, data entry)
• Research and explore new customers online to assist sales with company growth.
• Develop social media content plans that are consistent with the company's brand identity.
• Promote the Metal Crafters brand by various means (social media, merchandise, website).
• Create consistent, meaningful content on all social media platforms, including writing, and editing social media posts, improving customer engagement, and promoting social media campaigns.
• Communicate with social media followers, including responding to queries in a timely manner.
• Staying up to date on best practices and emerging trends in social media.

Required Skills and Qualifications:

• Bachelor's degree in marketing, advertising, or communications
• Customer oriented and ability to adapt/respond to different types of characters.
• Experience in marketing coordination or similar role.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time effectively.
• Must have a friendly personality and positive attitude.
• Proficient knowledge of Microsoft Office.

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, and opportunities for career growth.

If you are a results-oriented individual with a passion for delivering exceptional customer service, we would love to hear from you.

Please submit your resume and cover letter detailing your relevant experience to be considered for this position.


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:
In person