Jobs
>
Front Desk Agent
>
Tucson

    front desk agent - Tucson, United States - Texas Western Hospitality Group

    Texas Western Hospitality Group
    Texas Western Hospitality Group Tucson, United States

    3 weeks ago

    Default job background
    Description

    Job Details

    Job Location
    Residence Inn Tucson Airport - Tucson, AZ


    Position Type
    Full-Time/Part-Time


    Salary Range
    $15.50


    Description

    Must work weekends and weekdays both 7AM-3PM and 3PM-11PM.

    Books guest reservations and/or coordinates with reservation center


    Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.

    Greets, registers, and assigns rooms to guests

    Handles confidential information, including guest records, with a high degree of integrity

    Answers and routes call as appropriate; takes guest messages with accuracy

    Assists with sales and marketing efforts as directed by the General Manager

    Offers and properly handles requests for wake-up calls

    Records pertinent guest information in the pass on log

    Replenishes continental breakfast as needed and keeps the area clean

    Ensures common area/lobby is clean

    Performs laundry functions as directed

    Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.

    Answers phone in a prompt, efficient, and friendly manner.


    Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.


    Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets.

    Arranges for the appropriate transportation of guests to and from the hotel when necessary.

    Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.


    Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

    Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

    Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.


    Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.

    Balances cash bag at open and closing of each shift.

    Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.

    Provides a professional image at all times through appearance and dress.

    Follows company policies and procedures.

    Note:
    Other duties as assigned by supervisor or management
  • MARRIOTT

    Front Desk Agent

    2 weeks ago

    MARRIOTT Tucson, United States

    **Scope of Position**: · The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service qu ...

  • Hacienda Del Sol Resort

    Front Desk Agent

    1 week ago

    Hacienda Del Sol Resort Tucson, United States

    **Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with exceptional service. If you have a passio ...

  • The Eddy Hotel

    Hotel Front Desk Agent

    4 days ago

    The Eddy Hotel Tucson, United States

    **About The Eddy Hotel** · - Unique concept inspired by the company's family history · - Centrally located and situated among the desert foothills of the Santa Catalina Mountains · - Hilton Tapestry · - 106 rooms · - 3,000 sq ft meeting space · - Full-Service Restaurant and Bar w ...

  • HEI Hotels & Resorts

    Front Desk Agent

    1 week ago

    HEI Hotels & Resorts Tucson, United States

    As a Front Desk agent you will be assisting our guests in their checking in/out process and answering any questions they may have about the resort. Going above and beyond to help enhance their stay by assisting with reservations in our A - Zul restau Front Desk, Agent, PBX Operat ...

  • Miraval Arizona Resort and Spa

    Front Desk Agent

    3 weeks ago

    Miraval Arizona Resort and Spa Tucson, United States Part time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. · Our culture is rooted in the notion of balance. A b ...

  • Hotel Resource

    Front Desk Agent

    1 week ago

    Hotel Resource Tucson, United States

    **Other** · **Front Desk Agent - Hotel** · Front Desk Agent - Hotel Onin Staffing Tucson AZ · **Front Desk Agent - Hotel** · **Company:** · Onin Staffing · **Location:** · US · **Category:** · Other · **Degrees Required:** · Not Specified · **Employment Type:** · Ful ...

  • Hyatt Hotels Corporation

    Front Desk Agent

    1 week ago

    Hyatt Hotels Corporation Tucson, United States Part time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in Front Desk, Agent, Part Time, ...

  • Hyatt Hotels Corp.

    Front Desk Agent

    1 week ago

    Hyatt Hotels Corp. Tucson, United States Part time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. · Our culture is rooted in the notion of balance. A ba ...

  • HYATT Hotels

    Front Desk Agent

    3 weeks ago

    HYATT Hotels Tucson, United States Full time

    At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in Front Desk, Agent, Hotel · ...

  • Hyatt

    Front Desk Agent

    1 week ago

    Hyatt TUCSON, United States Part time

    **Description:** · At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. · Our culture is rooted in the noti ...

  • HYATT Hotels

    Front Desk Agent

    3 weeks ago

    HYATT Hotels Tucson, United States Part time

    Summary: · At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. · Our culture is rooted in the notion of b ...

  • free-classifieds-usa

    Front Desk Agent

    6 days ago

    free-classifieds-usa Tucson, United States

    ****Front Desk Agent - Overnight - Marriott Hotels **** · Price: Check with seller · Published date: November 24, :56 · Modified date: November 24, 2021 · Tucson, Arizona, United States · Advertisement · Live Fully at Marriott International #1 Leader in Hospitality · At Ma ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Tucson, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Homewood Tucson

    Front Desk Agent

    4 days ago

    Homewood Tucson Tucson, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 day ago

    Aimbridge Hospitality Tucson, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    4 weeks ago

    Aimbridge Hospitality Tucson, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • LPT Retail Management Services

    hotel desk agent

    2 weeks ago

    LPT Retail Management Services Tucson, United States

    Job Details · Job Location · LPT 1320 TTT - TUCSON, AZ · Description · Job Title: Hotel Front Desk Agent · Reports to: Guest Service Manager · This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's righ ...

  • Hilton

    Front Desk Agent

    1 week ago

    Hilton Tucson, United States Part time

    Job Description · Job Description · Scope of Position: · The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and ...

  • Aimbridge Hospitality

    Front Desk Agent

    5 hours ago

    Aimbridge Hospitality Tucson, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 days ago

    Aimbridge Hospitality Tucson, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...