Account Coordinator - East Windsor, United States - Southern Auto Auction

Description

SUMMARY
Responsible for coordinating a fleet lease account such as Honda, Nissan, Ally etc.

and all day-to-day operations of the account such as customer service, administrative duties, accounting functions, sale day functions and coordinating yard operations related to the account.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned including assisting with other Auction functions and driving vehicles as needed.

1) Review account reporting for accuracy and ensures cars are ok to sell and recalls are completed

2) Oversees vehicle buybacks by entering cars back into inventory and processes worksheets and invoices to obtain reimbursement from accounts.

3) Reviews report of all vehicles sold; enters VIN in the system to process vehicle releases and invoice units.

4) Processes lease billing problems/adjustments for work performed, billing errors, etc.

5) Build vehicle and auction lane list in system; groups cars for auction and gives to yard so cars can be retrieved and work orders opened.

6) Performs sale closeout functions for designated account; runs expense reports; reconciles GL to IT reports for Accounting, close out is a must on sale day.

7) Enters completed vehicle work orders from body shop into system to ensure charges are deducted from the sale price and notes all repairs over $600.

8) Resolves and handles dealer problems and issues associated with auction sales, including ordering duplicate titles.

9) Handles the all sale days functions and processes all post sale closeout functions when applies. This includes checks and balancing while auction is going on.

10) Runs Vehicle Condition Reports for vehicles using designated vehicle inspection website.

11) Track and turn titles for vehicles as necessary.

12) Communicate with accounts regarding any issue with vehicles prior to and post auction day.

13) Prepare all titles by checking validity and entering title information into sales systems. Assign stock numbers and file titles so prepped for auction day use.

14) Communicate with customers via telephone and in person to assist in scheduling redemption of vehicles which are at/enroute to auction for various financial institutions.

Requires strong organizational skills, empathy, and the ability to communicate effectively with customers to navigate what can sometimes be a stressful situation for them.

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities at this time.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.

REASONING ABILITY

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Drivers License


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet except on auction days when the noise level is loud.

OTHER SKILLS AND ABILITIES

Excellent management, customer service, interpersonal and verbal and written communication skills for dealing with Reps, dealers, other auctions, vendors and co-workers; strong organization and problem-solving skills; the ability to multi-task in a fast paced environment and meet deadlines; solid knowledge of basic accounting principles.

Pay:
$ $20.00 per hour


Benefits:

• 401(k) matchin