Practice Administrator - Boston, United States - Boston Child Study Center

Description

Job Title:
Practice Administrator


Department/Program:
Practice Management


Reports to:
Director of Practice Management


Location:
Boston, MA


Office Type:
In-Office


Schedule:
M-TH 10AM-6PM


Salary: 50K


Benefits:
Medical & Dental Insurance - Blue Cross Blue Shield, Vision Insurance, Accident & Critical Illness Insurance, Flexible Spending Account,Retirement 401(k) Plan, Employer-Paid Life Insurance & Disability, Paid Time Off, Holiday Pay, Training & Conference Allowance


Start Date:
Immediate

The Boston Child Study Center (BCSC) is a treatment, training and research center dedicated to improving the lives of children, adolescents, young adults, and families through innovative, evidence-based cognitive-behavioral treatments.

Our faculty hold positions at BCSC as well as top hospitals and universities in the region. This diverse breadth of experience allows us to provide expert assessment, treatment, research and training. We have locations based in Massachusetts, Maine, and California.

DEAI Commitment - At Boston Child Study Center (BCSC), we respect diverse identities and principles of equity and social justice.

Our staff absolutely condemns racism, violence, bigotry and complacency. We are committed to anti-racist practices, policies, and personal choices.

At BCSC, we are working diligently as individuals, as clinicians and as a center, to provide culturally-sensitive treatment through an intersectional lens to people with backgrounds of ethnic, religious, cultural and linguistic diversity.

We are committed to providing a welcoming, inclusive environment for all we serve and to building a deep sense of belonging for all who work at BCSC.

Our clinicians work on collaborative teams to provide integrated, holistic, culturally-sensitive evidence-based treatment to our patients.


General Summary:

The Practice Administrator is a key contributor to our administrative team, playing a vital role in maintaining the seamless operation of our dynamic and rapidly growing center.

This position is pivotal in handling incoming calls, scheduling, and delivering outstanding customer service to both clients and visitors.

This role involves supporting clinical teams, overseeing patient & clinician schedules, billing, and ensuring the meticulous organization of office paperwork and documents.

In addition, the Practice Administrator will manage and uphold responsibility for the organization and upkeep of office supplies and the kitchenette promptly.

Beyond these duties, the incumbent will coordinate office lunch orders and supervise the overall cleanliness, organization, and professional presentation of office spaces and facilities.

Primary Responsibilities (including but not limited to):

• Demonstrating exceptional telephone etiquette and warmly greeting clients and visitors, ensuring a pleasant and professional experience.
• Interacting with patients and families by providing welcoming assistance at the front desk ensuring all of their needs are met and they feel comfortable.
• Prioritizing the needs of patients over other tasks, whether they are in the office or reaching out via phone.
• Exercising exemplary oversight for office space and facilities, guaranteeing optimized functionality and adherence to established standards.
• Overseeing and ensuring the cleanliness, impeccable organization, and professional appearance of office spaces and facilities.
• Assisting in kitchenette upkeep by meticulously ordering and replenishing seltzer water and light snacks daily, while ensuring the dishwasher is effectively emptied each morning.
• Proactively managing office supplies by efficiently ordering through Amazon and diligently restocking to maintain an optimal inventory level.

Other Duties and Responsibilities:

• Keeping track of employee requests for Amazon purchases and fulfilling them accordingly.
• Arranging for weekly employee lunch orders.
• Facilitating the onboarding process for new employees, including providing information on group messaging, office protocols, and office layouts.
• Participating in weekly supervision meetings and monthly practice management meetings with the Director of Practice Management.
• Assisting the Site Director with various administrative tasks as needed.
• Work collaboratively with the clinical and administrative teams.
• Assisting the billing team in the monthly billing processes as needed.
• Abide and sustain workflow expectations established by the supervisor
• Adhere to all relevant healthcare regulations, particularly with regard to managing sensitive information.
• Perform related and other duties as assigned to support BCSC's mission, vision and values.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.

The above is not intended to be an exhaustive list of all responsibilities and duties required of this position.

• External and internal applicants, as well as po