Receptionist - Arlington, United States - Regency Care of Arlington

Regency Care of Arlington

Verified Company

Arlington, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General Purpose:

The main task of this job is to answer phone calls and help visitors at the facility entrance. The position may include some additional administrative tasks. The person in this role is a key representative of customer service and is expected to always be friendly and helpful to both phone and in-person customers.

Essential Job Functions:

This facility values teamwork among employees and aims to provide a welcoming environment for its residents. Therefore, the following duties are essential but not limited to:

Manages the telephone and switchboard:

Operate the paging/telephone system as needed
Answer calls promptly and politely
Direct calls accurately and swiftly

Assists visitors upon arrival to the facility:

Greet visitors at the entrance courteously
Help visitors with directions or contacting their intended person to visit
Ensure all visitors/vendors complete the sign-in process

Demonstrates customer service skills in every interaction via phone or in person:

Smile and greet people warmly
Offer assistance whenever needed
Maintain a tidy work area
Stay alert and focused on the front entrance

Performs other clerical duties as assigned:

Help with special tasks or projects as requested
Handle mail and filing tasks as required
Prepare and organize informational materials for visitors
Assist with administrative tasks such as filing, data entry, and ordering supplies
Participate in educational programs to meet facility requirements
Adhere to confidentiality and safety procedures
Protect residents' well-being and property
Follow instructions from supervisors

Minimum Qualifications:

Detail-oriented and organized
Strong communication skills with patience and self-discipline
Genuine interest in and care for elderly and disabled individuals in a nursing environment
Adherence to Residents' Rights and Facility Policies and Procedures
Meet physical demands of the job
Complete essential duties mentioned above