Customer Care Expert - Scottsdale, United States - Dansons
Description
Join Our Team as a CUSTOMER CARE EXPERT
Dansons is driving exciting and innovative products through our two main brands: Pit Boss and Louisiana Grills We are one of the fastest-growing BBQ brands in the industry, with products and exclusive lineups in most major retailers.
In this role, you will be an expert in our different product lines Customer Care Experts help troubleshoot and resolve our customers' issues to get them back to grilling for their friends and family Each issue is different, and we are looking for you to personalize your approach to handle each customer's unique issue.
Pay:
$18 per hour + BONUS OPPORTUNITY
Opportunity for promotion and compensation increase after 120 days
Full Time / Monday
- Saturday
- We are open from 6 AM 6 PM Monday
- Saturday
- Possible shifts include 8 hour shifts 5 days a week, and 10 hour shifts 4 days a week
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer concerns
- Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill
- Processing orders using our tools
- Communicating and coordinating with colleagues daily
- Providing feedback on the efficiency of the Customer Care process to help drive improvement
- Ensure customer satisfaction and provide professional customer support each day
- Have fun and be part of our awardwinning team
Requirements:
- High school diploma, general education degree, or equivalent
- One (1) year of customer CARE or call center experience providing information, responding, and resolving customer inquiries
- An equivalent combination of education and experience will be considered to perform the essential duties listed successfully
- Ability to actively listen while typing, conversing with the customer, and navigating multiple computer programs
- Successfully complete our 2week call center training program
- Dependable/reliable work habits, including meeting attendance/tardiness guidelines
- Excellent communication skills
- Ability to stay cool under pressure
- Comfortable using computers and multitasking
- Experience delighting customers on the phone
- Flexibility to work any shift
- Some Holidays required to ensure customers are taken care of
- Working on Saturdays may be required
- Basic knowledge of pellets grills preferred, but not required
We do not discriminate on the basis of race, color, religion, sex, national origin, age, ancestry, disability, marital status, veteran status, sexual orientation, gender identity or any other protected classes under applicable laws.
Pay:
From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Work setting:
- Call center
- Inperson
Application Question(s):
- We are open from 6 AM 6 PM Monday
- Saturday
- This position is located on site in Scottsdale, Arizona. Will you be able to get to the office on time each day that you are scheduled to work?
- Gender (Optional)
- Ethnicity (Optional)
- Employment at Dansons includes passing a background check and preemployment drug screen.
Work Location:
In person