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    Service Delivery Specialist I - Anchorage, United States - Alaska Communications Systems Group Inc

    Alaska Communications Systems Group Inc
    Alaska Communications Systems Group Inc Anchorage, United States

    2 weeks ago

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    Description


    Join Our Team as a Service Delivery Specialist at XYZ Company!

    • Focus on efficiently and accurately completing work to ensure top-notch customer service post-sale
    • Provide support to sales staff, engineering, and field services
    • Interact with customers to recommend devices and services that meet their needs
    • Prepare orders for Field/CO presentation
    • Clear and close troubles and orders through all associated applications including billing
    • Email inquiries for order or trouble scope and follow through to completion
    • Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability
    • Perform record maintenance, research '911' records, and address research functions
    • Create service delay orders for relief through multiple departments
    • Examine workflow systems for order completeness and accuracy of weekly and monthly reporting
    • Provide guidance and support to internal and external customers
    • Helpdesk assistance to internal customers
    • Create reports, complete audits, provide training, and mentoring
    • Minimum qualifications: high school diploma, two years of customer service experience, analytical skills, and computer proficiency
    • Certifications and Licenses: Some levels may require an Alaska Drivers License
    • Additional requirements: Pass pre-employment assessments, drug test, and Data Entry test
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