Transfer Center Coordinator - Herndon, United States - AMR
Description
More Information about this Job:
TRANSFER CENTER COORDINATOR
IMMEDIATELY HIRING FOR A FULL-TIME TRANSFER CENTER COORDINATOR OPPORTUNITY
Transfer Center Coordinator is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance.
hospital personnel, physicians, administrators, transport vendors and other key personnel by performing the following duties.
ESSENTIAL FUNCTIONS/DUTIES
Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.
- Ability to gather pertinent information to process patient transfer requests and arranging transportation
- Ability to learn and comply with local EMS policies, procedure, processes, and protocols.
- Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations pertaining to transfer center request.
- Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
- Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities
- Ability to track and monitors location and status of ground and air ambulances in relation to patient transfer requests.
- Develops high degree of familiarity with client service area geography and medical facilities.
- Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects
- Integrated telephone system
- Computer Aided Dispatch System
- Computer database maintenance and integrity
- Mapping systems
- Internet
Communicates professionally and effectively with:
- Transport Vendors
- AOCs
- Hospitals
- MICNs/Physicians
- Transfer Centers
Documentation:
- Complete all cad documentation with appropriate notes and times
- Grammar and spelling checked
Obtains patient demographic documentation:
- Face sheet/labs/diagnostic studies/physician notes and consultations
- Insurance information
QUALIFICATIONS
Experience:
years prior experience in the health care environment
- Preferred 1 year customer service experience
- EMS dispatch experience preferred
- Knowledge of medical terminology required
- Computer based phone systems, VOIP/Digital
Education:
- High School diploma or equivalent.
- Two year degree in related field preferred
Credentials/Licenses:
- Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience preferred
Technical Skills:
- Typing
- Minimum 35/WPM net
- Working knowledge of basic office equipment
- Computer Aided Dispatch experience preferred.
Interpersonal Skills:
- Able to maintain professionalism and effectiveness in high stress situations
- Must be able to work independently with little to no supervision
- Must be able to work as an integral part of a cohesive, fast paced and productive team
- Excellent oral and written communications
- Critical listening skills
- Problem solving and conflict resolution
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Physical Demands:
- Regularly required to use hands to finger, handle, or feel and reach with hands and arms.
- Individual is frequently required to sit or stand. Individual is also required to talk and hear multiple relevant conversations simultaneously.
- Individual must occasionally lift and/or move up to 10 pounds.
- Specific vision ability required by this job includes the ability to adjust focus.
Mental Requirements:
- Decision making skills
- Exhibits sound and accurate judgement
- Able to read, analyze, and interpret documents; able to respond effectively to inquiries or complaints.
- Must have the ability to generate reports, presentations, write detailed and complex correspondence and articles using original or innovative techniques and /or style.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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