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Monrovia

    Lease Retention Specialist - Monrovia, United States - Sonic Automotive

    Sonic Automotive
    Sonic Automotive Monrovia, United States

    3 weeks ago

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    Description
    Lease Retention Specialist - BMW/Mini of Monrovia in Monrovia, CA at Sonic Automotive

    Location:

    1425 Mountain Avenue
    Monrovia, CA 91016

    Job Type:
    Other

    Experience:
    Associate
    About

    At


    BMW/MINI of Monrovia , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

    Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.

    So read on, and consider a rewarding career with Sonic Automotive, Inc.

    Salary:
    $15.00 per hour + Bonuses
    (The Lease Retention Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.00.)
    Job Description

    Purpose
    The

    Lease Retention Specialist


    is responsible for building dealership and brand loyalty by ensuring our previous customers return to lease or purchase new vehicles.

    This role requires highly engaged management of the dealership portfolio and daily interaction with customers via multiple communication methods on a scheduled basis.

    This high-visibility role is critical to the dealership's overall success and presents a great opportunity and career path within Sonic Automotive.

    Duties and Responsibilities

    • Responsible for managing the dealership's portfolio of previous lease and loan customers
    • Ability to deliver a VIP experience to dealership's loyalty customers to ensure repeat business
    • Responsible for ensuring the dealership achieves and/or exceeds OEM stated retention goals
    • Ability to multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc)
    • Contact customers via phone, email and text to communicate lease/loan end information
    • Continuous follow-up with retention customers from a minimum of 9 months prior to maturity to end of contract
    • Tracks all guest contact and communicates outcomes with management team
    • Utilizes knowledge of customer's current vehicle ownership (vehicle type, monthly payment etc.) to provide end of term solutions to meet the customer need
    • Ability to provide payment options (lease, loan and cash)
    • Schedule appointments for pre-inspections and new vehicle test drives

    Salary:
    $15.00 per hour + Bonuses
    (The Lease Retention Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.00.)
    ***Looking for

    Self Starter with a great attitude

    to take this position on...

    will set up appointments and track communication, and build partnerships with our Sales team to generate guests and sales stream.


    Qualifications:

    • 1-year minimum experience in any role within automotive sales department
    • Excellent verbal and written communication skills
    • Ability to work independently and as part of a team in a fast-paced environment
    • Strong organizational and time management skills
    • Ability to read and comprehend rules, regulations, policies, and procedures.
    • All applicantsmust be authorized to work in the USA
    • All applicants must perform duties and responsibilities in a safe manner
    • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license
    It's time to make the most important move of your career .


    From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference.

    When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
    "All your information will be kept confidential according to EEOC guidelines"

    #J-18808-Ljbffr
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