Member Advisor Ii - Philadelphia, United States - American Heritage Credit Union

American Heritage Credit Union

Verified Company

Philadelphia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

American Heritage Credit Union, a $4.8+ billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II.

This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.

Starting compensation from $ $22.50 per hour based on experience and education with potential for incentives There is also a $2.

00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays

Responsibilities Include:

Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
Ability to analyze and identify member's questions/problems and refer/crosssell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services.
Act as a resource for the Member Advisors for questions and program support.
Provides supervision in the absence of the Member Advisor Supervisor and/or Manager. Inform Supervisor/Manager of the coaching and assistance that was provided to the MA I upon their return.
Provide feedback to Member Advisor Supervisor for coaching purposes.
Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.

Requirements Include:

Must have 13 years of prior Contact Center experience or relevant phone/sales experience.
Must be flexible and available to work Contact Center hours of operation:
Monday
Friday 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.
We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.