- Demonstrated ability to inspire team members to meet business objectives
- Team-oriented leader, capable of managing and thriving in a continually changing environment
- Helpful, friendly and approachable with a professional demeanor
- Skilled in identifying client needs
- Tenacious focus on the delivery of an exceptional client experience
- Strong critical thinking skills, exercising sound operational judgment
- Accurate and efficient
- Manage branch staff, including daily supervision, interviewing and hiring, mentoring and training, performance appraisals, promotion and pay recommendations, career development, and terminations of direct reports
- Cultivate professional relationships with clients, listening carefully to their needs and matching products and services to meet them
- Lead and coach the team to promote and ensure optimal performance
- Conduct meaningful conversations with clients regarding their financial needs and goals, identifying referral opportunities for the banking center team
- Demonstrate competency and accountability to maintain banking center operational standards
- Provide leadership, conflict resolution, and communication to the client service team
- Demonstrate empathy and proactively resolve client concerns in a timely, professional and positive manner, escalating issues, as needed
- Actively promote teamwork, leading by example and taking initiative to assist others
- Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
- Open new accounts, as needed, and recommend new products and services to meet client needs
- Approve and authorize higher transaction amounts
- Accept and process wire requests accurately and efficiently
- Display a high degree of integrity, trustworthiness and professionalism at all times
- Enthusiastically support the bank's values and mission
- Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
- Maintain consistently good punctuality and attendance to work
- Ensure branch compliance with audit and regulatory procedures, as well as Bank policy and procedures
- Follow Bank policy, procedures and guidelines to protect employees, clients, and bank assets
- High school diploma or equivalent required; bachelor degree preferred
- 2+ years' experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
- Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. required
- Experience overseeing retail operational business functions preferred
- Experience managing, leading and coaching professionals preferred
-
On-site Service Specialist
4 days ago
W.W. Grainger Deer Park, United States Full time**Work Location Type**:Onsite** · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and ...
-
Guest Service Specialist
3 days ago
Mister Car Wash Houston, United StatesWorking at Mister Car Wash is all about opportunity—to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Gue ...
-
Client Service Specialist
2 days ago
Mercer Global Advisors Inc. Houston, United StatesMercer Advisors is a different kind of wealth management firm. We exist so that our clients don't have to worry about money. Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money - "A fam ...
-
Client Service Specialist
5 days ago
DNV Houston, United States**About us**: · We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with co ...
-
Patient Services Specialist
3 days ago
SimonMed Imaging MSO, LLC Houston, United StatesJoin the fastest growing outpatient radiology practice in the Nation · - SimonMed Imaging Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure ...
-
Customer Service Specialist
1 day ago
Globaltex Fine Linens Houston, United States_Sales Representative_ · Elevate our customer experience through exceptional service. Join our vibrant team as a Sales Representative. At Globaltex Fine Linens we're passionate about understanding that the right linens and towels can transform a space, adding a touch of elegance ...
-
Cemetery Services Specialist
3 days ago
SCI Shared Resources, LLC Houston, United StatesOur associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Perfo ...
-
Guest Service Specialist
3 days ago
Mister Car Wash Kemah, United StatesWorking at Mister Car Wash is all about opportunity—to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Gue ...
-
Technical Support Services Specialist
1 day ago
Chenega Corporation Houston, United StatesOverview: · The Technical Support Services Specialist is primarily responsible for the operation, fabrication, and issuance of NASA Controlled Access Area (CAA) badge transactions, JSC temporary passes, center specific badges and credentials, NASA Foreign National permits, JSC ID ...
-
Customer Service Loan Specialist
2 days ago
Sun Loan Company Houston, United States**Join the Sun Loan Team**: Where Excellence Meets Opportunity · - Are you ready to embark on a rewarding career journey with a company that values your growth and well-being? Look no further than Sun Loan We are seeking dynamic individuals to join our team and become a part of o ...
-
Client Service Specialist
5 days ago
County of Harris Texas Pasadena, United StatesHarris County Public Health has earned the 2023 Best Place for Working Parents Business Designation. Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for th Client Service, Specialist, P ...
-
Guest Services Specialist
2 days ago
Mister Car Wash Pasadena, United States**Guest Services Specialist** · 5964 Fairmont Pkwy, Pasadena, TX 77505, USA Req #2163 Sunday, February 13, 2022 Working at Mister Car Wash is all about **opportunity**to be part of a team, achieve your goals, and **have fun in a fast-paced environment.** And with new stores in d ...
-
Ip Client Services Specialist
3 days ago
Shook, Hardy and Bacon Houston, United StatesStays abreast of industry best practices to proactively recommend, develop, implement, communicate and update internal client-specific processes, procedures, guidelines and practices to increase efficiencies and enhance client service. · Actively stays up-to-date on all USPTO pro ...
-
Technical Service Specialist
2 days ago
Kaneka Americas Holding Pasadena, United StatesProvide technical support to customers and internal teams regarding biopolymer products and applications · Troubleshoot and resolve technical issues in a timely manner · Develop and deliver technical training to customers and internal teams · Create and maintain technical docu ...
-
Technical Service Specialist
6 days ago
Kaneka Americas Holding Pasadena, United StatesProvide technical support to customers and internal teams regarding biopolymer products and applicationsTroubleshoot and resolve technical issues in a timely mannerDevelop and deliver technical training to customers and internal teamsCreate and maintain technical documentation to ...
-
Patient Services Specialist I
1 day ago
UTMB Health League City, United States**Minimum Qualifications**: · Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. · **Preferred**: · Medical Office Experience. No nights/weekends, Spanish speaking is NOT required. · **Job Summary**: · The Pat ...
-
DERM SURGERY ASSOCIATES PA Houston, United States: · If you enjoy helping people and thrive in a fast paced environment, this may be the job for you We are busy private practice with multiple providers. The PSS is the face of our organization, representing us to our patients and colleagues. · This is a full time position, Monda ...
-
Cps Family Based Safety Services Specialist
3 days ago
Department Of Family And Protective Services Pearland, United StatesAfter a family has been investigated, a Family Based Safety Services (FBSS) worker helps them make changes to protect their children from abuse and neglect and keep them safe at home. This involves providing services offered by the agency, the family's community, and their extend ...
-
Customer Service Specialist
1 week ago
Airswift Deer Park, United StatesWe are currently seeking a Customer Service Specialist for one of our major clients, a global midstream company. · Overall responsibilities: provide focal point for customers contact, proactively solve logistic issues and coordinate with internal departments to maximize efficien ...
-
Apex Ventures Mont Belvieu, United StatesAbout us: · We are a company located in Mont Belvieu and we are looking for a Freight Purchasing Manager to join our team. In this role, you will be responsible for developing and implementing strategies for freight purchasing, conducting transport tenders, managing tender proces ...
Senior Client Service Specialist - South Pasadena, United States - Bank OZK
Description
Position Description:About Us:
Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional client service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.
We are dedicated to building community and strive to help our clients succeed financially. By helping to facilitate financial stability for our clients, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our clients and team members thrive, we achieve success for our bank.
About You:
Being the best bank for our clients and team members begins with outstanding talent that possesses and displays the following attributes:
In this role, you will oversee and coordinate branch operations, build professional relationships with clients and promote a positive, helpful and friendly team environment. You will manage employees and lead day-to-day responsibilities You will contribute your unique talents, skills and experiences to help our clients, your team and our bank get better every day, providing exceptional client service at all times.
Our successful team members perform the following responsibilities every day:
Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation
Note: This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
Position Requirements:
Qualifications:
