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    PT Night Auditor - Charlotte, United States - The Ballantyne

    The Ballantyne
    The Ballantyne Charlotte, United States

    2 weeks ago

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    Description

    Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management.

    Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.

    Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality.

    For more information, visit Northwood's website at

    Job Description

    I. Job Summary
    The Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours.

    II. Job Responsibilities
    Guest Communication
    - Greet and make all guests feel welcomed to the property.
    - Register guests and assign rooms.
    - Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
    - Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
    - Respond to phone calls.
    - Welcome and effectively resolve guest questions, issues and complaints.

    Financial Transactions
    - Post all daily room and outstanding charges.
    - Balance all revenue totals of cash and credits against revenue report.
    - Accept revenue and floats from restaurant, ensuring that these are securely locked away.
    - Prepare hotel operating reports and complete audit package to laid-down standards.
    - Correct any errors or omissions made by cashiers.
    - Prepare credit card/charge card summaries and post to ledger account.

    Perform other duties as assigned.

    Benefits:

    • 401k after 90 days, fully vested, company match to 3%
    • Marriott Hotel Discounts Worldwide
    • Northwood Hospitality Discounts
    • Discounts at our Gallery Restaurant and Spa
    • Referral Bonus program
    We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations.

    We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.
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