Desktop Support Technician - Newport News, United States - Virginia Health Services

Virginia Health Services

Verified Company

Newport News, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The
Desktop Support Technician is responsible for providing technical support in the operation of Virginia Health Services by installing, troubleshooting, and maintaining computer hardware, software, and data communications equipment, while supporting and training end users in the use of such equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Work with a wide variety of devices and technologies, Windows, Office 365 Suite, iOS, Android, Bluetooth, Wi-Fi.
A solid skillset with Apple products and device management software.
Respond to IT Tickets in a timely manner while ensuring end user is provided updates and follow through.
Regular communication and collaboration with other IT Team Members is a must.
Maintain documentation of IT processes and solutions to be shared amongst the IT Team.
Triage and prioritize tasks in quickly changing situations.
Deploy computers, printers, scanners, mobile devices, and other electronic devices as needed.
Troubleshoot computer software and hardware issues and make repairs and updates, as necessary.
Provide outstanding and courteous technical support to employees about all assets of deployed IT.

Qualifications and Requirements:

Exceptional customer service and multitasking skills, great attitude, and work ethic.
Associate degree in computer science and/or 2+ years' experience in an IT support role.
IT related certifications are a plus. (ITIL, A+, NET+, etc.)
Good working knowledge of LAN/WAN networks, TCP/IP protocols, network technologies, remote support tools.
Outstanding diagnostic, problemsolving and analytical skills.
Proficiency in English. Effective communication skills, including speaking, writing and active listening.
Organized and detail oriented.
Able to lift to 50 lbs. without assistance.
A valid driver's license and reliable transportation are necessary.
Regular travel to the facilities will be expected.

Why join Virginia Health Services?

Locally owned and headquartered in Newport News, Virginia since 1963, Virginia Health Services offers exceptional senior living and health care services.

Our 1,200+ employees are passionate and committed to the well-being and quality care of our residents.

A career with Virginia Health Services means you'll be part of a collaborative Team whose dedication and compassion are recognized and valued.

We believe in quality of life and want to help you live your best life too

Recognizing you have many options; Virginia Health Services is committed to investing in its Team members and offers the following benefits:

Competitive salary.
Group Health insurance includes medical, dental, vision, flexible spending, and health savings account.
Mileage reimbursement.
Paid vacation, sick leave, and personal days.
401(k) retirement savings plan with an employer contribution on an annual basis.
Referral program.
Stateoftheart, Employment, Enrichment and Education Center to provide handson opportunities for training and development of our team

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities in accordance with the Americans with Disabilities Act.