Communications Associate - Commerce, United States - LifeLine Ambulance CA
Description
Pay Rate Starting At:
$20.50/hr
Job Summary
As a Communications Associate at LifeLine EMS's Communications and Dispatch Center, your core responsibility is to provide exceptional customer service while efficiently handling incoming calls from medical facilities.
Responsibilities:
- Essential Functions_
Superior Customer Service:Deliver outstanding customer service by demonstrating empathy, patience, and professionalism when interacting with callers. Maintain a calm and reassuring demeanor during high-stress situations.
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Call Handling: Answer incoming calls promptly and gather essential information from medical facilities to initiate the booking process.
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CAD Coordination: Collaborate with the MACC to optimize dispatching procedures.
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ETAs and Insurance Queries: Rely on the expertise of the MACC to provide callers with precise ETAs. Assist with answering questions related to insurance coverage and billing, utilizing available resources to provide accurate information.
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Team Collaboration: Work in close coordination with fellow Communications Associates, Communications Specialists and Controllers, and the MACC to maintain effective communication and ensure seamless operations within the Communications and Dispatch Center.
- Maintains a comprehensive understanding of EMS and Dispatch policies, procedures, and regulations to ensure compliance and adherence to industry standards.
Qualifications:
- While not mandatory, Emergency Medical Dispatcher (EMD) certificate is preferred.
- Excellent verbal and written communication skills, with the ability to communicate clearly and concisely in highstress situations.
- Indepth knowledge of emergency communication systems, protocols, and best practices.
- Effective communication and interpersonal skills to collaborate with other Communications Associates, dispatchers, and hospital and facility personnel.
- Strong organizational skills and the ability to multitask and prioritize tasks effectively.
- Exceptional problemsolving and decisionmaking abilities, especially in timesensitive and critical situations.
- Ability to maintain composure and professionalism during highpressure situations and effectively manage stress.
- Detailoriented with exceptional organizational and time management abilities.
- Demonstrated ability to work collaboratively in a team environment and build strong relationships with stakeholders.
Compliance & Safety:
- Reviews paperwork for accuracy and correct process.
- Must participate in scheduled and unscheduled onsite compliance audits.
- Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
- Cooperates with Internal Audit, Compliance and Dispatch Operations on any recommendations and changes to compliance and legal workflow issues.
- Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
- Complies and enforces all policies and procedures.
- Has successfully completed all required Compliance Training within the required time.
- Has had no compliancerelated corrective action during the current review period.
- Participate in Safety and Risk training and activities.
- Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
- Ensures a safe and productive work environment. Be a steward of safety, that you and your peers operate safely, in an environment free from danger and risk.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Work Environment:
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.
It is predominantly an indoor setting characterized by cleanliness, providing a comfortable and conducive atmosphere for administrative tasks.
The following factors are representative of the work environment:
- Typing and
Computer Interaction:
Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.
- Computer Screens: Employees regularly work with computer screens for extended durations. Proper lighting and screen ergonomics are maintained to reduce eye strain and promote a healthy visual environment.
- Verbal Communication: The work environment encourages facetoface and verbal communication among employees, fostering collaboration and a sense of camaraderie.
- Irregular Schedule/Hours: While the primary work hours are defined, employees may occasionally work irregular s
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