Reservationist/club Concierge - Boca Raton, United States - Royal Palm Yacht and Country Club

Royal Palm Yacht and Country Club
Royal Palm Yacht and Country Club
Verified Company
Boca Raton, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description




TITLE:
Reservationist and Club Concierge

DEPARTMENT:
Food and Beverage


REPORTING TO:
Director of Dining Operations, Beverage Director

***:The Reservationist/Club Concierge will provide and ensure a positive first impression to the Club's Members and guests by delivering an enthusiastic, courteous and friendly disposition and warm consistent greeting. This position will handle numerous responsibilities including taking reservations for several areas, facility preparation and interaction with Members and guests.


ESSENTIAL DUTIES & RESPONSIBILITIES

  • Assists Members and guests with reservations.
  • Assists Members with inquiries regarding activities, programs and events at the Country Club, Yacht Club and Tennis & Fitness Center.
  • Assists Members with inquiries regarding several dining outlets at the Country Club and Yacht Club.
  • Promotes merchandise sales, activities, programs and events at the Club.
  • Answers the phone with a friendly and uniform greeting as per the SOP.
  • Takes reservations for dinner at different dining outlets by using the reservation computer system.
  • Has knowledge of information and pricing of all activities, programs and events at the Club.
  • Enters Club and private events into Outlook Calendar.
  • Knows, monitors and enforces the rules and regulations of the Club.
  • Greets Members by name, with a consistent and sincere greeting, and knows their needs all while continuing to strive for perfection. Uses Members' names as much as possible throughout their visit.
  • Keeps work area clean and organized at all times.
  • Maintains a professional appearance and is in proper uniform at all times. This includes proper grooming, shirts pressed and tucked in and name tag worn.
  • Typing, copying, filing documents as needed.
  • Any and all other tasks assigned by the Clubhouse Manager or the General Manager.

Education / Experience

  • High school diploma or general education degree (GED)
  • Minimum of 2 years related experience, preferable in a private club, hotel or resort setting

Qualifications

  • Proficient in Microsoft Word, Excel, Power Point and Outlook
  • Knowledge of Jonas and Member Services system preferred
  • Excellent customer service skills

Physical Requirements _(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_

  • Must be able to lift and move up to 20 lbs.
  • Frequent reaching, bending, turning, and stooping
  • Must be able to sit for extended periods
  • Repetitive motion required including computer entry
  • Normal vision and hearing ranges required
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