- Work the Welcome Desk: Check Ins, Check Outs, Scheduling, Payments, Answering Phones, Answering Questions, Offering Services and Products, etc.
- Develop and Maintain in-depth knowledge of services and products offered
- Maintain up-to-date and accurate records: vaccination records, signed contracts, pertinent meal, and medication information, pooch and parent profiles, payment cards on file, etc.
- Provide Exceptional Customer Service, developing strong relationships with pooches and people
- Serve as a primary point of contact for all client questions and concerns, via phone and email
- Accurately process incoming personal items & boarding bags
- Ensure clients are charged correctly for all services and products
- Assist with the care of the Puppy Nursery and Senior Center pooches throughout the shift
- Clean up after dogs
- Run dogs at check-in and check out
- Keep DDL sparkling clean: maintain housekeeping and visual standards for the retail area
- Perform additional cleaning and disinfection duties including, but not limited to, taking out the garbage, mopping, vacuuming, cleaning surfaces, laundry, etc.
- Follow all safety guidelines and protocols
- Communicate and participate as part of the team
- Attend daily recap meetings, as well as read and understand recap daily
- Understand and uphold the Purpose and Core Values of the business in actions and words
- Perform other daily tasks as assigned by the Pack Leader and/or Supervisors
- Cross-train for other positions within the company over time
- Attend periodic required trainings and All Team Meetings
- Complete training as a Dog Handler and work as a Dog Handler in the parks approximately 1 day per week, maintaining confidence and proficiency in working professionally with dogs
- Develop in-depth knowledge and understanding of dog breeds and dog behavior
- Mentor new team members as assigned
- Uphold the DDL Purpose and Values, communicating clearly, openly, honestly, and kindly
- High school diploma, GED, or equivalent
- Customer service or retail experience, 1+ years preferred
- Must be 18 years of age to work independently in the dog parks
- Demonstrate outstanding attention to detail, ownership, and follow-through
- Able to multitask, successfully balancing professionalism with expediency
- Ability to troubleshoot and implement solutions
- Focus on customer retention and improving overall customer satisfaction
- Exceptional communication skills; written and verbal
- Goal-oriented, attention to detail
- Comfortable working in close proximity to dogs
- Strong computer skills
- Ability to lift 45 pounds
- Ability to stand up for 8 hours
- Supervisor & Senior Supervisor
- Operations tasks delegated by Pack Leader daily
- Direct/Indirect Reports:n/a
-
Concierge
5 days ago
Sun Health Sun City West, United StatesAre you looking to join a big-hearted organization as a Full-Time Concierge? · Come join our vibrant team at Independent Living at Grandview Terrace in Sun City West, AZ. · Concierges are to serve the needs of residents, visitors, and team members by offering information and assi ...
-
Concierge
2 days ago
BGSF Seattle, United StatesDo you enjoy customer service? BGSF is seeking a Concierge to coordinate and provide amenity services to residents of our client communities. · BGSF provides talent to apartment communities across the nation With the benefits of a flexible schedule and location placement, candid ...
-
Concierge
1 day ago
Aegis Living Seattle, WA, United StatesConcierge · Hiring Now · Are you interested in a career with a consistent schedule where you interact and help others? · Aegis Living Ballard is looking for a Concierge to provide exceptional customer service to our resident, guests, and families. · What We Offer: · Defined Growt ...
-
Concierge
1 day ago
Downtown Dog Lounge, LLC Seattle, United StatesJob Purpose: · The Welcome Desk Concierge provides exceptional customer service and front-of-house operations as detailed below. · Essential Duties and Responsibilities: · The following is a list of general job responsibilities. This list is not all-inclusive and may be amende ...
-
Concierge
2 weeks ago
BECU Seattle, United StatesAs the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. W ...
-
Apartment Concierge
1 week ago
InterSolutions Seattle, United StatesInterSolutions is seeking Concierge associates ready to provide apartment residents with top-notch service at an apartment community. Becoming an associate of InterSolutions is the perfect way to start or progress your career in property management. Concierge, 2nd Shift, Hotel, S ...
-
Overnight Concierge
3 weeks ago
Aegis Living Seattle, United StatesGreet and direct visitors, families, residents, and employees to the right person or place and providing exceptional customer service. Answer all phone calls in a professional manner and handling the front desk and all assigned duties. Coordinate med Concierge, Overnight, Office ...
-
Lead Concierge
3 weeks ago
Columbia Hospitality Seattle, United StatesLead Concierge | Nexus Condominiums · As a Lead Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict ...
-
Lounge Concierge
3 days ago
Alaska Airlines Seattle, United States Part timeCompany: Alaska Airlines The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from ...
-
Lounge Concierge
1 day ago
Alaska Airlines Seattle, United StatesCompany: · Alaska Airlines · The Team: · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to peo ...
-
Concierge
2 weeks ago
Aegis Living Seattle, United States Full timeOverview: · Concierge · Hiring Now · Are you interested in a career with a consistent schedule where you interact and help others? · Aegis Living Ballard is looking for a Concierge to provide exceptional customer service to our resident, guests, and families. · What We Offer: · D ...
-
Concierge
2 weeks ago
Aegis Living Seattle, United States Full timeOverview: · Concierge · Hiring Now · Are you interested in a career with a consistent schedule where you interact and help others? · Aegis Living is looking for a Concierge to provide exceptional customer service to our resident, guests, and families. · What We Offer: · Defined G ...
-
Concierge
2 weeks ago
Aegis Living Seattle, United States Full timeOverview: · Concierge · Hiring Now · Are you interested in a career with a consistent schedule where you interact and help others? · Aegis Living is looking for a Concierge to provide exceptional customer service to our resident, guests, and families. · Schedule: · Sunday: 6:30am ...
-
Concierge
1 week ago
Sun Health Sun City West, United StatesAre you looking to join a big-hearted organization as a Full-Time **Concierge**? · Come join our vibrant team at Independent Living at** Grandview Terrace in Sun City West, AZ.** · **Concierges **are to serve the needs of residents, visitors, and team members by offering informat ...
-
Concierge
1 day ago
Aegis Living Bellevue, United StatesOverview · The Concierge is a caring and compassionate individual who projects a professional image. The Concierge is responsible for handling the front desk and all its assigned duties. Providing excellent customer servic and supporting the smooth operation of the Home Office. · ...
-
Concierge
1 week ago
Aegis Living Bellevue, United StatesConcierge · Hiring Now · Are you interested in a career with a consistent schedule where you interact and help others? · Aegis Living is looking for a Concierge to provide exceptional customer service to our resident, guests, and families. · Schedule: · Sunday & Monday 1:00pm-8:0 ...
-
Concierge
1 week ago
Aegis Living Bellevue, United StatesThe Concierge is a caring and compassionate individual who projects a professional image. The Concierge is responsible for handling the front desk and all its assigned duties. Providing excellent customer servic and supporting the smooth operation of the Home Office. · The follow ...
-
Clinical Concierge MA
1 week ago
Indigo Urgent Care Seattle, WA, United StatesLocation: Seattle, WACategory: Nursing SupportEmployment Type: Full time - RegularPrimary Shift: DayWork Schedule: DayAbout Indigo Urgent CareIndigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, I ...
-
Clinical Concierge MA
3 weeks ago
Indigo Urgent Care Seattle, WA, United StatesLocation: Seattle, WACategory: Nursing SupportEmployment Type: Full time - RegularPrimary Shift: DayWork Schedule: DayAbout Indigo Urgent CareIndigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, I ...
-
Conference Services Concierge
4 weeks ago
Columbia Hospitality Seattle, United StatesConcierge | Bell Harbor International Conference Center · As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication ...
Concierge - Seattle, United States - Downtown Dog Lounge, LLC
Description
Job Purpose:The Welcome Desk Concierge provides exceptional customer service and front-of-house operations as detailed below.
Essential Duties and Responsibilities:
The following is a list of general job responsibilities. This list is not all-inclusive and may be amended to meet changing business needs. Welcome Desk Concierge:
Ideally, a successful candidate should have experience working with dogs, should lead by our Purpose & Core Values, inspire others through their professionalism and work integrity, respond creatively to "continuous change," seek out information when in doubt, and participate in building and maintaining of a positive and healthy work environment.
Reports To:
Non-exempt, hourly. As a non-exempt employee, this employee is expected to work approximately 40 hours per week unless otherwise arranged. The schedule is determined by individual store needs as determined by the Senior Supervisor. Welcome Desk Concierge must be flexible and will be expected to maintain an open availability to work weekends or evenings and must be available during peak holiday check-in and check-out times.
Our Purpose:
We are leaders, delivering peace of mind in a safe environment by caring for every dog as our own.
