Network Control Specialist I - Tempe, United States - Iridium Satellite, LLC

Iridium Satellite, LLC

Verified Company

Tempe, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview:

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world.

For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

Position Summary, Job Requirements & Responsibilities:

What We're Looking For:

If you are experienced in Network Operations or IT Technical Support, then you will be excited about the NOC Technician opening with Iridium on our Gateway Technical Operations team.

As a NOC Technician, you'll contribute to monitoring Iridium Gateways and remote site equipment to ensure timely resolution of issues and outage notifications in a 24x7x365 environment.

You will thrive if you have a keen desire to learn, a high aptitude for retaining new and ever-changing information, self-motivating, and enjoy working as part of truly team-centric culture.

What You'll Do:

Contribute to the team that is responsible for monitoring and testing the Gateway network elements per written operational procedures
Assist with remote maintenance per written operational procedures, and execute operational and/or system/service performance checklists as outlined in written operational procedures
Support troubleshooting of customer trouble tickets per written operational procedures
Respond to Iridium alerts in a timely manner and initiate corrective actions to restore network services, and coordinate fault resolution with senior personnel and with vendor support
Help your team to perform equipment installation, cable runs and server room maintenance in compliance with Iridium's Data Center Standards and Procedures policy
Escalate nonstandard events to oncall Engineer and/or Management
Perform other duties and responsibilities as may be assigned from time to time by management

Experience & Education Requirements / EEO:

What You'll Need to Succeed:

Bachelor's degree in Telecommunications, Computer Science, or related discipline; or equivalent, relevant experience in lieu of degree
A basic knowledge of network operations
Strong communication skills, with the ability to communicate key messages and ideas clearly and effectively
Can cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor you
The ability to think outside the box to help solve problems, with the humility to ask for help when needed
Adaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you
A motivation to achieve outcomes and results
Capable of handling multiple tasks at once and completing them on time
An eagerness to develop professionally, continuously learn, and share knowledge with others
A basic knowledge of Linux command line skills
A basic knowledge of Microsoft Office suite, including MS Word, Excel, OneNote, and Power Point

Things That Would be Great if You Brought to the Table:

Technical industry certification in Network+ or Linux (RedHat, CentOS etc.)

We'll also need you to:

Be able to work a 12hour shift in a 24x7x365 environment
Be able to lift up to 25 lbs.
US Citizenship is required

Work Environment:

This position requires working in the company office.

The position is largely sedentary with the majority of the position sitting in a chair and working with a computer.

The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer.

For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.

**Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.